Residential Aide

Housing Works • New York, NY

12d • $18 - $19 • Onsite

About The Position

The Housing Works Emergency & Transitional Housing Program (ETH) provides time limited transitional housing and support services to individuals reentering the community following periods of incarceration or other justice system involvement. Program participants engage in a variety of onsite services, including case management, vocational training, housing advocacy and mental health support that address barriers to accessing housing in the community and help build skills that participants can use to achieve and maintain stable functioning in the community. The Fresh Meadows ETH Program site is specifically designed to provide transitional housing for individuals with substance use, mental health diagnoses or chronic medical conditions. To address these higher level of care needs, this site offers onsite medical, behavioral health and psychiatric services.

The Residential Aid ensures the wellbeing and safety of the program’s participants, staff and physical environment. Overall responsibilities include engaging in crisis intervention as needed, conducting wellness checks, engaging in facility walk throughs and perimeter checks, room inspections, minor custodial maintenance activities and maintaining program records and reporting functions.

The program maintains 24/7, 365 days per year of onsite residential aid services and operates in three shifts: 8:00am-4:00pm, 4:00pm-12:00am and 12:00am-8:00am.

Requirements

• High School Diploma or GED is not required but preferred.
• Experience or ability to work with individuals who are unhoused or diagnosed with chronic medical conditions, substance use disorders or mental health diagnoses.
• Experience working with individuals with previous involvement in the criminal legal system.
• Experience working in a congregate or residential treatment housing setting.
• Previous experience in a security or operations-related role preferred.
• Preferably bi-lingual in Spanish.
• Excellent written and oral communication skills.
• Excellent or proficient technical skills to perform tasks related to Microsoft Office, specifically Outlook, Excel and Word.
• Dependability and reliability to arrive and depart timely for scheduled shifts.
• Ability to work independently and collaboratively with the team.
• Ability to prioritize and multi-task.
• Ability to work in a high pace environment.
• Ability to lift 50 lbs with proper assistance and tools.
• The Residential Aid position requires there be a minimum of two staff members per shift 100% of the time.

Responsibilities

• Ensures program policies and regulations are adhered to by program participants and staff.
• Ensures the safety, security and integrity of the program for all participants, staff and physical environment of the facility.
• Conducts wellness checks for all participants in accordance to the program’s standards and best practices.
• Conducts periodic building walkthroughs and perimeter checks.
• Provides excellent customer service to program participants, staff, vendors and volunteers.
• Distributes meals to program participants and assists with appropriately packing and storing food items in accordance with regulations.
• Conduct timely room turn over and room inspection activities.
• Maintains and updates program data and documents timely.
• Ensures all program participants, staff and vendors sign in upon arrival and sign out upon departure from the program site.
• Reports maintenance repairs needed to program and hotel management.
• Communicates with the clinical team regarding important observations regarding participants’ behaviors or concerns.
• Participates in agency and program meetings as scheduled.
• Submits incident reports as needed.
• Promotes Housing Works’ core values in day to day activities.
• Performs other tasks as assigned by supervisor
• Provide culturally competent services in accordance to Housing Works’ policies and practices.
• Engages in Housing Works’ advocacy events as required.
• Works collaboratively with other team members within the Justice Initiatives Department and cross-agency.
• Responsiveness to emails, texts and phone calls.

Benefits

• We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary.
• Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year.
• We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees