Residential Aide (Hillside)

GODDARD RIVERSIDE COMMUNITY CENTER•New York, NY

1d•Onsite

About The Position

Goddard Riverside invests in people & strengthens community, serving more than 20,000 people throughout New York City with a variety of programs for all ages. We work within a social justice framework to create a fair and just society where all people have the opportunity to make choices that lead to better lives for themselves and their families. Goddard Riverside is part of the Integrated Support Hotel Program. Hillside Hotel will provide services to single adults working towards obtaining permanent housing. The team will ensure clients are getting acclimated to their living situation, following rules & regulations of the site, and assist in monitoring the residence. Residential Aid staff are the first welcoming face new clients are greeted by!

Requirements

High School Diploma or GED required
Experience in shelter or residential setting
Food Protection Certificate will be required during first few weeks of hire.
Cultural awareness and understanding of client centered care.
Passion for working with individuals and families who are in transitional housing.
Excellent communication skills, utilize de-escalation techniques.
Ability to maintain accurate records, to prepare and submit all required paperwork in a timely and accurate manner
Knowledge of DHS requirements and protocols.
Ability to deal with sensitive issues with diplomacy and discretion.
Must be able to multitask with strong organizational skills.
Detail orientated and systems savvy.
Compassionate and personable
Team-orientated
Proficient in Microsoft Office programs including Outlook, OneDrive Excel, etc.
Able to use or learn multiple databases including CARES.

Nice To Haves

Associate’s degree
Bilingual
Driver’s License

Responsibilities

Complete regular and routine resident and facility checks to ensure that residents are not at risk and that facility management is aware of potential hazards (leaks, fire, destruction of property, etc.).
Ensure compliance with all health, fire, and safety codes, ensure timely handling of all violations, prevent violations whenever possible.
Assist in the monitoring and development of resident’s daily independent living skills.
Establish and cultivate professional and positive relationships with families.
Utilize evidence-based practice models including person centered planning, motivational interviewing, trauma informed care, culturally sensitive, and strengths-based approaches.
Escort clients via public transportation to appointments as needed.
Co-Facilitate and participate in social emotional driven learning groups and activities for families.
Perform and confirm all daily room and bed inspections are taking place.
Manage operations desk: ensure documentation of client whereabouts, answer phones when necessary.
Work collaboratively with building staff to assist tenants and ensure tenant safety.
Document incidents onsite in CARES and send to Goddard Incident Report Committee.
Report any concerns on quality service deliverables to management in a timely manner.
Monitor common areas to ensure proper usage.
Conduct intakes during evenings, overnights, and weekends as needed.
Document in CARES intake system and ensure all clients are admitted in a timely fashion.
Provide daily food service and ensure food delivery is stored immediately.
Help maintain the cleanliness of the building and monitor common areas.
Participate in staff meetings where resident issues, operations, policies, procedures, and program outcomes are discussed.
Other duties as assigned.