Residential Advocate (River Village) - FT Mon-Fri 7am-3pm

Ruby's Place•Castro Valley, CA

21h•$26 - $26•Onsite

About The Position

The Residential Advocate (River Village) provides direct support and oversight within residential programs serving individuals transitioning from incarceration or participating in realignment initiatives. This role is responsible for maintaining a safe, structured, and supportive residential environment while reinforcing program expectations, promoting accountability, and supporting residents in their transition toward stability and community reintegration. The Residential Advocate monitors daily activities, enforces house guidelines, responds to crises, documents incidents, and collaborates with case management staff to ensure residents are supported while maintaining program integrity. This is a site-based role requiring consistent presence within the residential facility.

Requirements

High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
Experience working with justice-involved, re-entry, or high-barrier populations preferred.
Experience in residential, shelter, or congregate care settings preferred.
Strong crisis management and communication skills.
Ability to enforce structure while maintaining empathy.
Ability to write clear and objective documentation.
Valid CA driver’s license (if required by site).
In possession of a valid CA driver's license, proof of insurance, and be approved by RP insurance as a driver in order to drive agency vehicles. If a staff member cannot be approved by RP insurance as a driver, employment might not be able to continue. Instances where staff cannot be approved to drive will be reviewed on a case by case to determine if employment can continue in their role without driving agency vehicles. Items considered include but are not limited to: the shift the staff member holds and the frequency/necessity of driving during that shift, the amount of time before the staff member may be approved to drive by the insurance carrier, the availability of other staff on site to drive agency vehicles as program needs require, etc.
Able to complete all required background checks. Additional requirements may be deemed necessary, including fingerprinting (Live Scan), completion of all Community Care Licensing (CCL) documents, a suitability process through ORR and ability to meet CCL licensing requirements.

Responsibilities

Maintain active supervision of the residential environment.
Conduct routine walkthroughs and safety checks.
Monitor resident compliance with program rules and expectations.
Support daily structure including sign-in/out procedures, and chore accountability.
Ensure facility cleanliness and shared space expectations are upheld.
Respond to emergencies and crisis situations calmly and professionally.
De-escalate conflicts using trauma-informed techniques.
Document all incidents thoroughly and in a timely manner.
Contact emergency services when necessary.
Reinforce program expectations consistently and fairly.
Address rule violations in accordance with program policy.
Maintain professional boundaries at all times.
Avoid dual relationships or favoritism.
Report safety or compliance concerns to supervisors immediately.
Provide supportive listening and encouragement.
Promote resident participation in case management, employment services, treatment programs, and court requirements.
Encourage positive decision-making and personal responsibility.
Support residents in navigating daily challenges while reinforcing independence.
Complete shift logs, incident reports, and required documentation accurately and on time.
Communicate significant concerns to supervisors and case managers.
Participate in shift exchange communication to ensure continuity.
Maintain confidentiality in accordance with agency and legal standards.
Coordinate with case managers regarding resident progress and concerns.
Support implementation of individualized case plans.
Reinforce behavioral expectations aligned with re-entry goals.
Assist in monitoring compliance with probation/parole or court requirements when applicable.
Model professionalism, reliability, and ethical conduct.
Participate in required training including trauma-informed care, de-escalation, and safety protocols.
Maintain awareness of cultural humility and implicit bias in working with justice-involved populations.
Complete functional timesheets by assigned due dates in compliance with time allocations.
Actively participate in reflective supervision sessions.
Create and maintain documentation of processes and procedures related to job duties.
Other duties as assigned.