Residential Advocate- Shift 2

HOUSTON AREA WOMENS CENTER • Houston, TX

5d • $17 • Onsite

About The Position

As the Residential Advocate you are responsible for overseeing the safety and security of the Flagship Campus. They are responsible for providing services including assisting clients with crisis intervention and providing information/referrals to clients. In this role, you monitor security cameras and entrances/exits of the campus for individuals accessing the shelter to ensure client safety. In this role, you are responsible for all incoming calls and route calls accordingly. Imagine a place where your talent can make a meaningful difference in people’s lives. Working at Houston Area Women’s center gives you a rewarding experience in which our diverse team of employees work together as part of the empowerment of a survivor’s life and at the same time part of a much larger mission. We are committed to doing the work and challenging each other to be an organization in which everyone is respected and heard. Every day we continue to embed diversity, inclusion, belonging, and equity in everything we do as we provide service to survivors of domestic and sexual violence.

Requirements

• You have a High School Diploma or equivalent
• You have at minimum of one year’s experience in customer services, administrative support, or in a non-profit setting working with clients from diverse backgrounds
• You are proficient in Microsoft Office (Word, Teams, Outlook)
• You have a valid Texas driver’s license with a good driving record; reliable transportation; ability to travel to off-site locations utilizing personal transportation
• You have strong communication skills
• You have great organization skills
• You have strong multi-tasking skills
• You have intermediate knowledge of Microsoft Office (Excel, Word, Outlook, PowerPoint)
• You can work independently and well with others

Nice To Haves

• You are bilingual in both Spanish and English and are able to read, speak, and write both languages fluently, strongly preferred

Responsibilities

• Monitor security systems for unusual activity and provide shelter access to clients, staff, and volunteers.
• Manage access cards for clients, staff, and visitors utilizing EMERGE security program.
• Perform necessary shelter operations, including providing access cards to client, and maintaining a Daily Activity report.
• Enforce residential guidelines.
• Provide crisis intervention and information/referrals to clients.
• Provide administrative support to staff members such as relaying messages, providing resource referrals, etc.
• Assist in conflict resolution with the objective of modeling and encouraging positive methods of problem solving, respectful communication, and self-restraint.
• Ensure the security and safety of the Flagship Campus and its residents when handling crisis situations.
• Answer and route incoming calls.
• Collaborate with Residential Mentors, Case Managers, and Hotline Advocates to provide support to clients.
• Other duties/projects may be assigned.

Benefits

• Medical, Dental, Vision, Life and Disability Insurance Programs
• Generous Paid time Off- 11 paid holidays per year, up to 3 personal holidays per year, 15 paid Vacation days per year, Approx 7 hours per month of accrued Sick days
• 401K the agency matches 125% of employee contributions up to 4% of the annual salary of a full-time employee
• Company paid Life Insurance
• Company paid Long Term Disability
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees