Residential Admissions Support

Project Chesapeake•Annapolis, MD

21h•$23

About The Position

Project Chesapeake provides quality addiction treatment, behavioral health therapy, & treatment for individuals with a dual diagnosis. We are seeking a highly motivated, reliable, & professional temporary Residential Admissions Support person to join our team for the summer! Our mission is to provide an opportunity for individuals to learn how to live a positive, sober lifestyle while empowering them to make changes that will lead to successful independent living. The Residential Admissions Support role is responsible for assisting the Residential Admissions Manager with administrative duties, answering phones, completing screenings, etc. (See below for full list of job responsibilities).

Requirements

Great communication skills
Professionalism
Ethical code of conduct
Ability to multitask
Relationship management skills / experience
HIPAA compliance / knowledge
Familiarity with answering phones & excellent customer service skills.
Ability to stay calm & remain professional in difficult situations or during very busy times.

Nice To Haves

Administrative experience preferred but not required.
Familiarity with Best Notes (EMR) system is preferred but not required.

Responsibilities

Creating new client charts, setting up ROI's (Release of Information) in client charts, & creating and setting PIN numbers all within the EMR (Electronic Medical Records) system.
Checking Medicaid eligibility & communicating with the Billing team for private insurance verification / eligibility.
Maintain professionalism while communicating when answering phone calls & emails.
Complete phone screenings with referral sources / clients for admission approval into residential programs.
Coordinating with the Medical Director as needed / required for admission approval.
Scheduling bed dates for Level 3.5 & Level 3.1 admission.
Creating & submitting Inpatient Acceptance Letters for legal referral sources as needed.
Communicating in a professional manner with referral sources on a daily basis regarding status of available / scheduled bed dates.
Coordinating with case managers regarding client length of stay recommendations.
Changing locations on dashboards with any updates / required or necessary information.
Updating dashboards with all length of stay dates.
Communicating with Billing regarding discharges & any client charts that need to be closed out.
Communicating in a professional manner with client's family & friends regarding "drop off" dates, times, locations, etc.
Communicating in a professional manner with client's family & friends that call.
Taking messages & relaying the message to the appropriate person / location.
Transferring phone calls to the appropriate / correct residential location as needed / required.
Creating Completion Certificates in a timely manner as needed / required.
Any other administrative-related tasks that may be requested.