Resident Welfare Officer

Mears Group • Darlington, SC

10d

About The Position

Mears Housing Management is seeking a Resident Welfare Officer to support the delivery of a new service designed to help vulnerable individuals avoid homelessness and transition into settled accommodation. This is a front-line role combining administrative, practical, and pastoral responsibilities. You will provide floating support to service users, helping them manage interim housing and access the resources they need to move forward. The role demands a balance of hands-on support and efficient case management, with a strong focus on safeguarding and service delivery.

Requirements

• Strong organisational skills, attention to detail, and the ability to work independently
• Flexibility, time management, and a commitment to service delivery
• Proficiency in Microsoft Office and general IT competence is essential
• Excellent communication skills, persistence, and a supportive attitude
• Empathy, problem-solving skills, and a practical approach to meet individual needs
• A good understanding of local services and the ability to work under your own initiative are key
• Knowledge of housing pathways and the ability to advocate effectively
• Compassion, responsiveness, and a genuine desire to help others
• Resilience, teamwork, and a strong focus on safeguarding
• Naturally supportive, trustworthy, empathetic, and patient
• Demonstrable experience in a similar role within housing, support, or welfare services is essential
• Strong communication skills with both clients and colleagues, and the ability to manage conflict and challenging situations, are required
• A full UK Driving Licence is essential for travel between properties and appointments

Responsibilities

• Manage your own diary and property portfolio, carrying out inspections, raising work orders for repairs (including voids), and following up on completed work.
• Balance administrative responsibilities with direct support work
• Maintain regular contact with service users through face-to-face visits and telephone calls, encouraging engagement with appointments and support services.
• Support service users with health, finances, repairs, and the move-on process
• Assist with appointments and referrals, including providing fallback support when necessary.
• Help service users find and secure appropriate accommodation
• Arrange food parcels and ensure access to essential resources
• Contribute to a front-line team supporting vulnerable individuals, including those affected by drug misuse, homelessness, mental health challenges, trafficking, and offending histories.
• Assess individual and family needs and identify appropriate support packages to maintain independence.

Benefits

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
• Family friendly policies
• Company Car-for both work and personal use, Fuel Card and PPE
• To drive a Mears vehicle, you must be aged over 21 have held your license over 3 months and have less than 9 points.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees