Resident Involvement Officer

Clarion Housing Group • Nashua, NH

1d • Hybrid

About The Position

We’re currently recruiting for a Resident Involvement Officer which is a hybrid role covering the North London region. You must have the ability to travel across the region to deliver and support resident involvement activities on a regular basis. Working as part of the Resident Involvement team, you’ll lead at a regional level on the promotion of the Resident Involvement (RI) strategy and support residents to engage in Clarions involvement ‘offer’ and supporting menu of opportunities. You’ll be required to evidence, co-ordinate, facilitate and deliver exceptional RI activities for the region and nationally including support of resident-led scrutiny of services. You’ll act as a consultant to teams in how RI is delivered at a local level to include training and motivating teams where necessary. Carrying out consultations with residents, reporting on engagement, resident feedback and outcomes in line with regulation. To be successful in the role, you’ll have excellent communication skills, strong report writing skills, be able to work independently in a fast-paced environment and the ability to prioritise and manage competing demands. Can also demonstrate forward thinking and innovation to engage residents and drive service improvement. We’re seeking someone who is confident, highly motivated, has a positive mindset and can take the lead on engagement and joint working with regional and other customer-focussed teams to enable engagement of residents. Ensuring the residents' voice is at the heart of our decision-making. Ideally, you’ll have experience in Resident Involvement, Community Development or Housing along with project management experience. You’ll be able to work flexible hours on occasions and to attend evening meetings or weekend events.

Requirements

• Excellent communication skills
• Strong report writing skills
• Be able to work independently in a fast-paced environment
• Ability to prioritise and manage competing demands
• Demonstrate forward thinking and innovation to engage residents and drive service improvement
• Confident
• Highly motivated
• Positive mindset
• Ability to take the lead on engagement and joint working with regional and other customer-focussed teams to enable engagement of residents
• Eligible to work in the UK
• Required to reside in England or Wales for the duration of your employment

Nice To Haves

• Experience in Resident Involvement
• Experience in Community Development
• Experience in Housing
• Project management experience
• Able to work flexible hours on occasions and to attend evening meetings or weekend events

Responsibilities

• Lead at a regional level on the promotion of the Resident Involvement (RI) strategy
• Support residents to engage in Clarions involvement ‘offer’ and supporting menu of opportunities
• Evidence, co-ordinate, facilitate and deliver exceptional RI activities for the region and nationally including support of resident-led scrutiny of services
• Act as a consultant to teams in how RI is delivered at a local level to include training and motivating teams where necessary
• Carry out consultations with residents, reporting on engagement, resident feedback and outcomes in line with regulation
• Take the lead on engagement and joint working with regional and other customer-focussed teams to enable engagement of residents
• Ensuring the residents' voice is at the heart of our decision-making

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees