Resident Technician

NMC, Inc.•Omaha, NE

49d•Onsite

About The Position

The Resident Technician is responsible for performing, with minimal supervision, the full maintenance, diagnosis and service repair at a customer's site or in a field environment on products and heavy equipment serviced by NMC. You'll work independently driving in a company provided service truck to the customer's place of operations Monday thru Friday, but you'll always have the support of the entire NMC team. In addition, this job assists in developing and maintaining proper business relationships with customers by creating a trusting relationship thereby promoting customer retention and loyalty. The Resident Technician removes, installs, repairs, disassembles, assembles, performs failure analyses of all equipment including engines, attachments, electrical systems, hydraulics, transmissions, power train, brakes, steering, and electronic and computer applications. At NMC Cat, we will provide you with a different set of tools to help you advance your career. We take pride in developing strong relationships with our employees and are a company people are proud to work for. We create a work environment that promotes training and development as well as opportunities for employees to reach their professional goals. As a Nebraska-based company with more than 80 years in the equipment industry, NMC is focused on providing a comprehensive line of capital equipment solutions to the many industries we serve. Our employees enjoy a relaxed culture with competitive compensation, a comprehensive benefits package, and an inspiring culture. The NMC team is focused on enabling our customers' success by understanding their unique needs and delivering tailored, innovative equipment solutions with a specialization in Caterpillar construction equipment, power generation, material handling, rental equipment, and total truck service. NMC takes pride in cultivating strong relationships with our customers and our talented professionals; these connections cultivate growth and success and they are truly the strength of NMC.

Responsibilities

Complete diagnostics, troubleshooting, and appropriate repairs and rebuilds on Caterpillar equipment in a remote field environment with little to no supervision.
Reference and interpret service, parts, and diagnostic software to determine problems/malfunctions and to verify repair specifications and parts needed.
Meets time requirement guidelines (TRG) standards. Escalate unresolved issues to Technical Communicators for further research and assistance.
Accomplish repair by following parts ordering process, completing service reports, and giving appropriate verbal or written communication in email or service reports.