Resident Support Specialist

Wellspring • Seattle, WA

13d • $30 • Onsite

About The Position

As a Resident Support Specialist, you will play a vital role in supporting residents at Copper Gate affordable housing complex, helping them achieve personal, financial, and housing stability. You will provide on-site, support and advocacy to residents, connecting them with community resources and fostering a safe, inclusive living environment. If you are passionate about community impact, thrive in relationship-based work, and believe in the power of housing stability - this is the role for you.

Requirements

• 3+ years of experience in housing services, case management, or community engagement.
• Understanding of landlord-tenant laws and conflict resolution.
• Experience supporting diverse and vulnerable populations , including those exiting homelessness.
• Excellent communication, organization, and time management skills.
• Proficiency with Microsoft Office and databases (Salesforce experience a plus).
• Valid driver s license and reliable transportation.
• Strong commitment to equity, inclusion, and trauma-informed care.

Nice To Haves

• Bilingual proficiency in English and Spanish (spoken and written).
• Experience designing or leading youth programs.
• Knowledge of local community resources.

Responsibilities

• Provide on-site support to residents.
• Build community connections by supporting resident events and activities.
• Conduct needs assessments and creates individualized action plans to help residents overcome barriers to stability.
• Offer crisis intervention for residents at risk of eviction and connect them to rental or utility assistance.
• Educate residents on tenant rights and responsibilities.
• Coordinate referrals for services such as mental health counseling, job training, and financial coaching.
• Collaborate with local partners to bring resources and opportunities to residents.
• Mediate landlord-tenant issues and advocate for supportive housing practices.
• Develop and oversee youth and afterschool programs that support academic, social, and emotional growth.
• Maintain detailed case notes and reports in accordance with agency standards.

Benefits

• Medical, dental, vision, Life, and Long-Term Disability insurance
• 30 days paid time off per year + 10 paid holidays
• 403(b) Retirement Plan
• Flexible Spending & Health Savings Accounts
• Employee Assistance Program
• Counseling Session Reimbursement
• DEIA Training & Employee Resource Groups
• Eligible for Public Service Loan Forgiveness (PSLF)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed