Resident Support Specialist

COMMUNITY HOUSING INNOVATIONS INC•City of Poughkeepsie, NY

13d•$18•Onsite

About The Position

Community Housing Innovations (CHI) is a not-for-profit housing and human services organization that aims to support social and economic independence. Our vision is to end generational poverty and foster upward mobility by ensuring that all families and individuals live in quality housing, have a home of their own, and a job to support them. We believe quality, affordable housing is the foundation for prosperity, personal fulfillment, and success. CHI is looking for a part-time Resident Support Specialist (RSS) for our Poughkeepsie location. You will provide a safe, structured, supervised and accountable environment for CHI residents and staff. This is accomplished by performing the following functions:

Responsibilities

Maintain visibility to residents by wearing Safety Monitor vest and ID badge and inspect site through regular (hourly) tours of the property.
Review video cameras and monitors area consistently.
Enforce CHI, site and DSS/DCFS policies, regulations, and rules with residents.
Intervene in situations as needed in an appropriate fashion to de-escalate situations and redirect behavior.
Provide limited crisis intervention to residents when necessary until CHI professional staff Shelter Manager, Program Manager, or Program Director is able to be contacted and/or intervene.
Contact supervisor and/or the proper authorities as needed.
Maintain appropriate documentation accurately throughout shift, i.e. turn-over, census, logs, incident reports, etc.
Conduct unit inspections in accordance with OTDA/DSS/DCFS /CHI standards by physically entering each unit to insure proper monitoring and follow up is recorded.
Accept resident referrals and review rules and regulations with new arrivals including but not limited to the rule of 2 bags per person upon intake.
Perform bag searches upon intake and as required by bag search requirement protocol.
Submit all internal and external reports in a timely and correct manner as required by funding agencies and/or CHI (logs, notes, incident reports).
Maintain logs, office, and site in an orderly fashion.
Inform Shelter Manager of work site’s physical condition (i.e. dangerous conditions, possible repair needs, supply needs, etc.).
Prep vacant units for new placements.
Maintain proper usage of cleaning supplies and inventory.
Facilitate and document evacuation procedures (i.e. fire drills) as directed by Managers.
At the direction of CHI staff (Program Manager or Program Director), act as a liaison between the agency and the community at large.