Resident Specialist – Leases/ Move-ins

Evergreen Residential Holdings, LLC•Charlotte, NC

13d•Onsite

About The Position

Evergreen Residential is a high growth Real Estate Company and institutional investment platform in the single-family residential ('SFR') and build-to-rent (“BTR”) sectors. We are committed to changing the way investors own and manage SFR homes, and to building a modern way to deliver the data, tools and services that enable our clients to invest in the world’s largest asset class at scale. Our team is collaborative, open-minded and curious. Transparency is a core value, we speak our minds, are responsible for our actions and celebrate our wins. We are serious about our business, but we don't take ourselves too seriously. We offer a flexible, empowering culture, competitive compensation and benefits, and the opportunity to work with and learn from industry pioneers and experts. If you are self-motivated and mission driven with a ‘can do’ mindset and see solutions where others may see problems, come and grow with us! This position is based in our office in Charlotte, NC and a 5-day in office schedule. The Role: Responsibilities include, but are not limited to, the following: • Start and follow-up on documentation after the lease application process • Sends required documentation to future residents including funds due, resident orientation and other communication • Accurately documents interactions in CRM system • Coordinate lease completion and signing with resident and leasing agents • Receive residents via a high-touch transition from lease execution to move-in orientation and serve as the point of contact for prospects in that phase • Perform virtual move-in orientations • Maintains up to date knowledge of Company policies and procedures • Responsible for maintaining a high degree of customer service and competency level in all prospect and resident interactions, whether over the phone or email, or through formal written communication • Work collaboratively with team members • Other activities as assigned by the manager

Requirements

High School Diploma or GED equivalent required
One (1) to two (2) years of sales and customer service-related experience preferred
Ability to manage confidential information in a professional manner
Solid working knowledge of the Microsoft Office suite including Excel, Word and Outlook is required
Impeccable detail orientation, with excellent organization skills
Good time-management, able to consistently meet goals and deadlines without sacrificing quality
Ability to operate effectively in a fast-paced work environment
We seek applicants who are proactive, self-directed, and highly motivated
Regular typing, talking, hearing, seeing, reaching, and repetitive motion
Routine use of standard office equipment and computers
That all duties are performed in a professional and safe manner
Standard workdays are Monday through Friday 9:00am – 6:00pm with occasional evening and weekend overtime hours

Nice To Haves

Real Estate license is not required, though is desirable

Responsibilities

Start and follow-up on documentation after the lease application process
Sends required documentation to future residents including funds due, resident orientation and other communication
Accurately documents interactions in CRM system
Coordinate lease completion and signing with resident and leasing agents
Receive residents via a high-touch transition from lease execution to move-in orientation and serve as the point of contact for prospects in that phase
Perform virtual move-in orientations
Maintains up to date knowledge of Company policies and procedures
Responsible for maintaining a high degree of customer service and competency level in all prospect and resident interactions, whether over the phone or email, or through formal written communication
Work collaboratively with team members
Other activities as assigned by the manager