Move Coordinator

Berger Transfer & Storage Inc•Roseville, MN

About The Position

Berger Moving & Storage, Inc is a leading provider of relocation, distribution, and warehousing services. Founded in 1910, Berger has been providing moving and storage services to individuals and businesses for over 100 years! Berger is Allied Van Lines’ largest agent with 18 locations throughout the U.S. We are seeking a MOVE COORDINATOR to join our team in Roseville, Minnesota. Our Move Coordinator is our customer’s advocate. They provide service support to our corporate account customers relocating for their company. This individual works closely with our transferring customer, to schedule and organize all aspects of their move. They interact closely with several service areas within the Berger organization including Operations, Claims, Billing, and other various departments. They also work closely with our vendor network to ensure all required services are authorized and scheduled.

Requirements

High School Diploma or Equivalent (required)
Minimum of 1 year customer service experience is required
Strong Customer Service and Interpersonal skills
Excellent communication skills (both written and verbal)
Strong organizational skills, including maintaining an organized work space and have the ability to complete tasks according to schedule
Tenacious attention to detail
Ability to handle heavy phone work
Must be able to demonstrate previous successful experience with Microsoft Suite (Word, Excel and Outlook)
Knowledge and ability to use typical office equipment (PC, calculator, fax machine, etc).
Basic math skills including addition, subtraction, multiplication, division, percentages and fractions.

Responsibilities

Act as the Transferee’s main point of contact for coordination & movement of household goods
Communicate with customers to coordinate move and ensure the highest level of customer service and satisfaction
Oversee all assigned corporate moves from point of shipment acceptance to delivery. This includes monitoring and tracking coordination of all corporate moves with suppliers from point of shipment acceptance to delivery
Receive survey results and verifies all quoted services are in accordance with account policies
Provide estimates to our accounts based upon survey of goods to be moved
Work directly with agency network on the scheduling of all moving services, critical needs and problem resolution. This includes working with agency network and all Third Party service providers to ensure timely communication of transferee requested order fulfillment and change management
Identify policy expectations and works with the account for authorizations and other move details
Assist with providing proper paperwork to ensure timely billing to client
Other duties as assigned by management.