RESIDENT SITE MANAGER

Area Housing Authority of The County of Ventura•Thousand Oaks, CA

just now•Onsite

About The Position

Resident Site Manager must live on-site at assigned property. Responsible for ensuring compliance with federally mandated regulations and AHA guidelines for federal, city or privately funded assisted housing communities. Assists residents with issues and concerns associated with their residency and qualifies applicants for housing programs. Oversees all aspects of managing the apartment complex; including the direction, control of, coordination and assistance with/performs various maintenance issues associated with the AHA owned property.

Requirements

High school graduate
Two years’ experience working with the public in a clerical or retail environment
Possession of, or ability to obtain, an appropriate, valid Public Housing rent calculation training and/or Low-Income Housing Tax Credit Compliance Certification within one year of appointment.
Must be able to perform physical and mental tasks associated with the essential functions of this position, with or without reasonable accommodation. These activities include, but are not limited to: performing minor and basic hands-on repairs using small hand tools; climbing, driving, walking, kneeling, sitting, stooping, reaching, and grasping.
Must have and maintain access to an automobile or other means of transportation, when and if required to travel on AHA business.
Must possess and maintain a valid California driver’s license and current automobile insurance in accordance with California law, with a driving record acceptable to the AHA’s insurance Company.

Nice To Haves

College degree preferred in Business Administration or Public Administration; Real estate/Property Management; the Social Sciences/Humanities. Two years of course work in a closely related field may be substituted for one year of experience.
High-level bilingual Spanish/English written and oral skills
Two years’ experience with pertinent real estate statutes, regulations, codes and practices relative to landlord/resident relationships and housing assistance programs.
Experience in the procedures, methods, and techniques of conducting housing inspections.
Current knowledge of the fair housing principles, practices and guidelines of Federal, State, and local agencies, for federally assisted housing management programs.
Two years’ experience working in a public or private property business management environment having substantial interaction with property managers and tenants.
Direct public housing/private management experience.
Knowledge and experience with pertinent real estate statutes, regulations, codes and practices relative to landlord/resident relationships and housing assistance programs.
Working knowledge of the principles and application of budget preparation and control.
Certificate in Property or Office Management, or Business Administration.

Responsibilities

Ensuring compliance with federally mandated regulations and AHA guidelines for federal, city or privately funded assisted housing communities.
Assists residents with issues and concerns associated with their residency and qualifies applicants for housing programs.
Oversees all aspects of managing the apartment complex; including the direction, control of, coordination and assistance with/performs various maintenance issues associated with the AHA owned property.
Provide full-time, reliable and predicable attendance at assigned apartment sites.
Drive to and from assigned apartment complexes.
Fully responsible for all apartment site operations; as coordinating with the maintenance staff all the maintenance of and improvements to the physical sites.
Provide exceptional customer relations skills while professionally resolving issues and concerns for residents, vendors and the AHA.
Work on-site, with minimal direct supervision with a high degree of personal initiative and patience with tenants.
Establish, maintain and foster a positive working relationship with residents, vendors, and AHA staff.
May have “on call” responsibility while living at residence.
Available during Agency business hours to meet client needs, coordinate with co-workers, oversee contract workers, attend face-to-face meetings, and handle day-to-day operations.
Show apartments; provide orientation for new tenants; explain and enforce lease agreements.
Prepare and maintain resident files; submit and maintain financial and statistical reports; coordinate and execute rent delinquency and eviction procedures.
Schedule and conduct recertification and interim reviews to verify resident income.
Schedule and coordinate appointments with prospective tenants to review the lease contract and other tenancy items.
Welcome new residents and inform current residents of changes.
Answer tenant questions and clarify AHA procedures about the Resident handbook, dwelling lease, operation of unit appliances and fixtures, community use areas, laundry room(s), U.S. Postal Service mailbox use, and maintenance request procedures.
Communicate with residents about AHA, U.S. Department of Housing and Urban Development, and pertinent community information by posting notices in resident manager office, lobbies, and at central locations throughout the assigned development(s), or otherwise distribute as directed.
Quickly resolve tenant issues by using AHA ACOP, HUD/State and Federal regulations and guidelines.
Explain maintenance responsibility to residents so they understand potential charges.
Relay concerns regarding residents or other tenancy-related issues to appropriate management; make corresponding recommendations to rectify perceived problems.
Effectively interact and coordinate directly with outside vendors to ensure proper maintenance of the assigned properties.
Coordinate, schedule and monitor the progress and quality of work being performed by contracted outside vendors and AHA maintenance staff.
Perform various “hands-on” minor and basic maintenance tasks when needed.
Conduct move-in, move-out and annual physical inspections of all units; determine the resident’s financial responsibility for noted damages and the work performed; determine the need for maintenance and repairs; counsel residents regarding problems, concerns and violations; assess the need for repair work; initiate maintenance work orders, as appropriate; perform follow-up tasks; generate and mail tenant charge letters.
Inspect the property and grounds continually; generate work orders and perform follow-up activities with outside contractors.
Prepare and review a variety of reports, records, and forms; prepare various informative newsletters, announcements, bulletins, activities, etc. for the residents.
Perform data entry of relevant data gathered for annual client income/eligibility re-certifications.
Prepare all documentation for proposed terminations and/or other adverse actions, such as non-payment of rent, notices to perform or quit, tenant charge disputes or delinquencies.
Resolve lease violations and reported disturbances.
Attend and participate in business meetings, court and grievance hearings
Conduct investigations, when and as needed.
Perform assigned additional professional duties and responsibilities as directed.