(Part-Time) Resident Services Specialist

Housing Catalyst•Fort Collins, CO

21d•$24 - $27

About The Position

Housing Catalyst is looking for a positive, reliable, and empathetic Resident Services Specialist to work with residents in a supportive housing environment. In this role, you will engage, redirect, or assist residents who are in need. If you have a desire and work experience with people experiencing homelessness, trauma, addiction, and substance recovery care populations, we would like to talk with you. This position reports to the Permanent Supportive Housing Supervisor. Weekend and holiday availability is a must. The schedule for this position is Wednesdays and Thursdays, 1PM to 9PM. All Resident Services Specialist are required to be available and attend monthly All-Staff meetings the second Wednesday of the month from 9AM - 10AM, and weekly Resident Services Team meetings, Fridays from 10:30AM to 11:30AM.

Requirements

High school diploma or equivalent, with experience working in the mental health and/or customer service fields. An equivalent combination of education and experience may be considered.
Must be able to handle confidential and sensitive information appropriately.
Comply with policies and procedures.
Communicate clearly and effectively in day-to-day tasks.
Establish and maintain effective boundaries and working relationships with those contacted during work, including customers, co-workers, and the general public.
Resident of Larimer or Weld County

Responsibilities

Promote a positive and safe resident environment, engage, redirect, or assist residents in need.
Responsible for business support duties such as tracking and updating shift logs, reporting property maintenance problems, front desk coverage, and other back up tasks.
Adhere to company policies, procedures, and standards, act with an appropriate sense of urgency and accountability, handle confidential information correctly, and maintain professional boundaries with those contacted during work.
Plan and organize group activities and educational workshops such as building self-esteem, learning life skills, art, and cooking.
Conduct new resident orientation for residents.
Identify and address resident concerns by actively listening and problem-solving.
Employ effective techniques and best practices working with people in a mental health crisis, trauma, alcohol/drug addiction, and emergencies to stabilize the situation.
Monitor, document, and enforce resident and property policies and rules.
Assist residents in completing forms, documents and using computer-based resources.
Report any hazardous and emergencies immediately.
Coordinating the entry of CaseBuddy notes.
Coordinating the monthly newsletter and calendar.
Participate in training and educational opportunities for ongoing professional development.
Maintain regular and prompt attendance in the workplace.
Might be reassigned in emergencies.
Performs other duties as assigned.
Must be able to handle confidential and sensitive information appropriately.
Comply with policies and procedures.
Communicate clearly and effectively in day-to-day tasks.
Establish and maintain effective boundaries and working relationships with those contacted during work, including customers, co-workers, and the general public.