Resident Services Manager (59956)
About The Position
As the Resident Services Manager, you’ll have a big mission. If you accept it, your mission is to provide quality customer service to the apartment community. This position serves as the main contact for resident communication in accordance with Company and Fair Housing guidelines. The Resident Services Manager will be responsible for creating a welcoming and inclusive environment for residents while coordinating programs and initiatives to enhance the resident experience. Represents the company in a professional and courteous manner. As you can likely tell, 'how' things are done matters just as much as ‘what’ was done here at BH!
Requirements
- Strong understanding of Fair Housing guidelines, Policy / Procedures, and leasing documents.
- Strong written and verbal communication skills.
- Advanced computer technology skills and advanced knowledge of MS Office Suite.
- Previous experience in a customer-facing/customer service role.
- High School or GED (General Education Diploma) required.
- 2 years of leadership experience.
Responsibilities
- Maintains accurate and up-to-date resident and property files.
- Handles all resident issues in an efficient and professional manner to include, but not limited to, complaints and lease violations in a timely manner.
- Manage a schedule of resident programs including resident events and social media engagement. This includes the development of initiatives tailored to the individual needs of the community.
- Assist Renewal Specialist with Renewal Program where applicable.
- Assist in overseeing maintenance issues to include, but not limited to, scheduling, follow-up and closing completed requests.
- Assist in maintaining information concerning projects, rehab upgrades, amenities facilities, services and activities for the community.
- Other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
