Resident Services Manager of Supportive Housing (Donner Lofts)

MidPen Housing•San Jose, CA

10h

About The Position

The Resident Services Manager of Supportive Housing leads MidPen Services’ supportive housing strategy across a multiple county portfolio. This role manages third-party service partnerships that provide on-site health programs, identifies new partners aligned with MidPen’s criteria, and ensures compliance with reporting and service agreements. The Resident Services Manager of Supportive Housing builds strong relationships with County Mental Health, Health Systems, and other agencies, oversees monthly operational reviews, analyzes partnership data, and recommends improvements. Additionally, the role supervises senior case managers who train and support staff working with high-acuity residents to reduce crises and maintain housing stability.

Requirements

Extensive knowledge and experience working with high-need populations
Demonstrated excellent verbal and written communication skills
Effectively use Outlook, OneDrive, Teams, Zoom, Salesforce, Microsoft Office Suite and other technology tools as a productivity tool for his/her portfolio
Demonstrated strong judgement, discretion, and problem-solving skills
Ability to satisfactorily pass a background check, and Tuberculosis screening
Ability to travel between properties
Must possess a valid California Driver’s License, proof of current auto insurance, and reliable transportation
Bachelor’s Degree with a minimum of three years’ experience working in an educational, social services, or community based organizational setting and a minimum of two years’ experience working effectively with people of diverse backgrounds and working with families and students in an educational or social work setting

Nice To Haves

Master’s Degree in relevant field preferred
Experience in program development, management, and evaluation preferred
Experience with managing people

Responsibilities

Leads and implements MidPen Services’ supportive housing strategy across a multiple county portfolio.
Oversees and evaluates third-party service partnerships delivering on-site health programs.
Identifies and secures new partners aligned with MidPen’s criteria.
Ensures compliance with reporting requirements and service agreements.
Builds strong relationships with County Mental Health, Health Systems, and other agencies.
Oversees monthly operational reviews of supportive housing programs.
Analyzes partnership data and drives continuous improvement for service delivery.
Supervises senior case managers supporting high-acuity residents.
Guides staff training to reduce crises and maintain housing stability.
Promotes best practices for resident support and housing retention.
Promotes trauma-informed, culturally responsive, and housing-first service delivery
Partners with Property Management and internal teams to address resident crises and operational challenges
Supports crisis response planning and escalation protocols across properties