Resident Services Director

Thunderbird Senior Living • Glendale, AZ

18d • $55,000 - $65,000 • Onsite

About The Position

The Resident Services Director is responsible for creating an exceptional, hospitality-driven resident experience. This role oversees front desk and transportation operations, leads the Ambassador Program, manages move-ins and move-outs, and acts as the primary liaison between residents, families, staff, and outside vendors. The RSD ensures smooth daily operations, strong communication, and a welcoming environment for all residents.

Requirements

• Strong leadership and team management experience.
• Excellent communication, customer service, and problem-solving skills.
• Ability to multitask, stay organized, and remain calm under pressure.
• Professional, dependable, and committed to creating a positive resident experience.

Nice To Haves

• Previous senior living, homehealth or hospice experience, hospitality, or customer-facing leadership experience is a plus.

Responsibilities

• Lead, schedule, and support the front desk and transportation teams.
• Maintain high service standards, provide coaching, and lead staff performance development.
• Oversee resident communication, ensuring warm, timely, and solution-focused interactions.
• Manage move-ins, move-outs, and resident transfers while tracking trends to improve retention.
• Coordinate with vendors and service providers for maintenance, appointments, and community needs.
• Lead the community’s Ambassador Program, including meetings, welcoming new residents, and hosting bi-monthly welcome luncheons.
• Maintain accurate logs, emergency communication procedures, and documentation.
• Support administrative tasks, events, and cross-department collaboration.
• Identify and implement process improvements to elevate professionalism and service workflows.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 51-100 employees