Resident Services Director - HSG
About The Position
The Resident Services Director is responsible for planning, implementing, and monitoring services for residents in Housing and Assisted Living consistent with regulations and established best practices. This position will support residents through resident advocacy, service coordination, marketing and admission processes. This position acts as a liaison between management and residents, and assists the Site Leader in campus operations. The Resident Services Director has responsibility as a member of the site leadership team to participate in the planning and implementation of strategies and programming that assure high quality resident care while achieving short and long-term operational goals and objectives for the site.
Requirements
- College degree in social work, gerontology, health care administration, human services or related field or equivalent experience.
- Experience in senior housing, service or health care related environment.
- Demonstrated knowledge and experience in resident service coordination, resident and family support systems, marketing and community outreach.
- Demonstrated computer proficiency including Microsoft Office and other common computer programs.
- Demonstrated compatibility with PHS's mission and operating philosophies.
- Demonstrated ability to read, write, speak and understand the English language to communicate with all customers.
Nice To Haves
- Demonstrated knowledge of social community service delivery systems preferred.
Responsibilities
- planning, implementing, and monitoring services for residents in Housing and Assisted Living consistent with regulations and established best practices
- support residents through resident advocacy, service coordination, marketing and admission processes
- acts as a liaison between management and residents
- assists the Site Leader in campus operations
- participate in the planning and implementation of strategies and programming that assure high quality resident care while achieving short and long-term operational goals and objectives for the site
Benefits
- Health, and dental, including applicable HSA & FSA
- Employer Contribution to HSA for eligible Health Plans
- Life insurance (AD&D)
- Retirement, with eligibility for an employer match
- Holiday pay and extended sick
- Vision insurance
- Voluntary short-term & long-term disability
- Accident & hospitalization coverage
- Education assistance programs
- Accrue PTO (Paid time off)
- Same-day pay
- Employee assistance program (EAP)
- College partnership educational discounts
- Access to Learn to Live Resources
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What This Job Offers
Job Type
Full-time
Career Level
Director
Number of Employees
5,001-10,000 employees
