Director of Resident Services

Carillon•Addison, IL

9d•$75,000 - $80,000

About The Position

When you work at Clarendale of Addison, you have a front-row seat to the amazing life stories of the wisest people on earth. What’s more, you are part of an extraordinary company – one that’s investing in the future of senior living by investing in you. Don’t just do a job. Be part of an extraordinary life! Clarendale of Addison is recruiting for a hospitality focused Director of Health Services to join our team! This role is responsible for building relationships, solving problems and locating resources for residents transitioning throughout the continuum of care. The Navigator will evaluate the resident’s needs and assist them in accessing the available resources needed to ensure a seamless transition between appropriate levels of care offered at the community. Full time with a salary range based on experience of $75K - $80K per year. Manager on Duty rotation.

Requirements

Graduate of accredited school of nursing with current LPN or RN license in applicable state preferred.
Experience or education in Social Work preferred.
Three to five years’ experience working in long-term care , post-acute care or other health care setting is preferred.
Three to five years’ experience of organizational or management experience
Ability to problem-solve, make ethical recommendations and define appropriate boundaries
Excellent verbal and written communication skills

Responsibilities

Ensures cross-functional departmental support of all post-acute services within the community
Ensures residents are in the appropriate levels of care within the community and are receiving supportive services needed to obtain optimal levels of health.
Collaborates with other members of the community team in identifying and recommending additional services or transitions within the continuum of care for residents with changing needs
Weekly Risk meeting
Maintains awareness and promotes all internal services to promote resident retention
Coordinates new resident orientation
Interacts with the resident and family members when a change in the resident’s condition necessitates additional services or a physical move within the continuum of care
Oversees admission/discharge to and from other healthcare provider agencies ensuring a plan of care is in place for all anticipated needs
Coordinates services with other departments and/or external resources and involves other departments in programming as applicable
Collaborates with health center staff to coordinate resident’s short-term and long-term health center stays, including admissions, discharges and supportive services
Assists the residents with understanding of their specific health plan benefits
Maintains records appropriate to navigate and communicate resident’s condition and/or health services. Assures confidentiality of all resident’s information contained therein.
Develops and maintains listing of internal and external personal service providers entering community. Evaluates these resources and ensures tracking of required documentation.
Plans and coordinates health education and support groups for residents, family and/or staff.
Participates in planning and annual budget for department. Ensures monthly expenditures for department within budgeted allowances. Reviews monthly operating statement for accuracy and explains variances to budget.
Perform specific work duties and responsibilities as assigned by the Executive Director and Administrator.
Communicates effectively with residents, families and staff. Must use sound judgment and work well under pressure while possessing strong organizational skills.