Resident Services Director

Touchmark • Portland, OR

1d

About The Position

ETHIC – Excellence, Teamwork, Hospitality, Integrity, and Compassion – steadfastly characterizes our mission to continually enrich the daily lives of residents. We practice these principles with every task and interaction, from personal caregiver assistance to mowing the grass. At Touchmark, we say:
I AM AN ALLY • I AM A FRIEND • I AM A GIVER
Touchmark in the West Hills is Portland’s leading full-service senior living community, with 80 acres of luxury living, resident care, and amenities, and nature. Here at Touchmark, it’s more than just a job. It’s an opportunity to be a part of enriching the lives of residents and their families through five-star hospitality, services, and amenities. We are currently seeking the right individual to join our team as our Director of Resident Services.
As the Director of Resident Services, you will have the daily opportunity to distinguish yourself by being a positive presence in the lives of residents and their family members as well as with a staff that embraces quality company culture. In this important leadership role, you will be responsible for overseeing operations in the community including Home Care, Dining Services, Building Services (maintenance), Life Enrichment, Transportation, and Health & Fitness teams in our community. This includes ensuring the highest quality day-to-day operations for these departments.
The ideal candidate will be someone who:
Is compassionate and works with deep integrity
Has a drive to succeed and to achieve financial security (approaches their job as if it is own business)
Has a desire to continuously learn new things (our industry, services, processes)
Is highly motivated to help and serve others (this is what gets you out of bed in the morning)

Requirements

• Bachelor's degree preferred or a combination of education and hands-on experience in health care, hospitality operations, facilities management, or a related field.
• 7 or more years, depending on education, of experience in hospitality operations or facilities management.
• 5+ years’ experience managing staff.
• Experience in budget development and fiscal management.
• Possession of valid Driver's License.

Nice To Haves

• Experience working with seniors preferred

Responsibilities

• Overseeing operations in the community including Home Care, Dining Services, Building Services (maintenance), Life Enrichment, Transportation, and Health & Fitness teams
• Ensuring the highest quality day-to-day operations for these departments

Benefits

• Paid time off (including holidays)
• Health, dental, and vision insurance plans for employees and eligible dependents
• Education assistance
• Bonus and retirement plans
• Health care, dependent care, and commuter Flexible Spending Accounts
• On-Demand Pay allows you to access pay as you earn it
• Employee Assistance Program
• Supplemental insurance options

What This Job Offers

• Job Type: Full-time
• Career Level: Director