Resident Services Coordinator

Stellar Management•New York, NY

20d•$19 - $32

About The Position

Resident Service Coordinator Assist the Property Manager on a day-to-day basis with the administration and management located in Brooklyn, NY. With particular emphasis on administrative tasks and addressing tenant complaints, as well as the needs of the property.

Requirements

Must have real estate knowledge a must
Ability to engage in telephone communications in a professional manner
Work collaboratively with residents and property management to resolve conflicts and ensure a harmonious living environment
Ability to use and understand Microsoft Outlook, Word, and Excel
Ability to write and communicate effectively
Knowledge of basic office machine systems such as copy machines, fax machines, scanners
Basic math skills
Must have real estate experience
Ability to multitask
Knowledge of Yardi
Great customer Service Skills

Responsibilities

Assist the Property Manager in addressing the needs of the property
Addresses tenant complaints
Prepares correspondence for tenants and prepares for move-ins and move-outs for tenants
Handle resident issues, including neighbor disputes, maintenance repairs and resident requests
Orders materials and supplies for the properties
Arranges for the repair and replacement of appliances and other equipment
Processes check requests and invoices
Filing, copying, faxing, scanning, and other administrative office tasks
Schedule appointments for repairs and meetings with the Property Manager with tenants
Other tasks and/or assignments as may be required by management
Work collaboratively with residents and property management to resolve conflicts and ensure a harmonious living environment