Resident Services Coordinator

Avenue5 Residential • Arlington, VA

10d • $21 - $22

About The Position

We’re looking for a talented resident services coordinator who will be responsible for providing a comfortable atmosphere and stress-free environment to residents and their guests by delivering exceptional customer service. Duties include managing the front desk or office area, providing miscellaneous services and information to residents, at their request, as well as assisting prospective residents, suppliers, contractors, and visitors as needed. Greets and escorts prospective residents to the leasing office. Answers incoming calls, places outgoing calls, and schedules appointments for leasing associates. Offers and provides information and assistance to residents, prospective residents, suppliers, contractors, office staff, and management as needed. Prepares complimentary services, such as snacks and drinks. Accepts and delivers packages to residents and property staff. Ensures supplies are stocked and places orders when needed. Develops and implements resident activities appropriate for the demographics of the property. Assists the maintenance team by processing work orders; follows up on work orders to ensure they are completed timely and accurately; and files work orders when complete. Inspects buildings and grounds to ensure safety and cleanliness, and alerts maintenance to items that need to be repaired. If applicable, schedules elevator usage for resident move-ins, move-outs, and deliveries. Maintains tracking logs for equipment rentals, dry cleaning services, and/or other services provided by the property. Ensures the business center is organized and equipment is working properly. Develops and publishes property communication for residents to inform them of planned events, activities, information, resident services, and advertisements. Posts flyers and other important reminders in designated areas. Communicates issues to managers or appropriate office staff member. Prepares and practices emergency plan, including evacuation, earthquake or inclement weather drills, and determines where people will go in the event of an emergency or disaster. Complies with all company policies, applicable health and safety rules and regulations, as well as applicable local, state, and federal laws. Performs other duties as assigned.

Requirements

• High school diploma is required.
• At least one year of customer service experience is required.
• Strong organizational and time-management skills.
• Strong interpersonal skills to effectively and sensitively communicate.
• Basic level knowledge with Microsoft Office Suite including Outlook, Word, PowerPoint and Excel.
• Sensitivity to confidential matters is required.
• Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency.
• Capability to read, write, comprehend, and converse in English.
• Ability to use general office equipment, such as telephone, fax machine, printer, copier, and key track system.
• Excellent customer service and interpersonal skills with the ability to relate to others.
• Ability to cope with and defuse situations involving angry or difficult people.
• Must maintain a valid driver’s license, clean driving record and current auto insurance is required.
• Must comply with all safety requirements.
• Required to complete and successfully pass the Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.

Nice To Haves

• One year of previous residential multifamily experience is preferred.

Responsibilities

• Managing the front desk or office area
• Providing miscellaneous services and information to residents
• Assisting prospective residents, suppliers, contractors, and visitors
• Greeting and escorting prospective residents to the leasing office
• Answering incoming calls, placing outgoing calls, and scheduling appointments for leasing associates
• Offering and providing information and assistance to residents, prospective residents, suppliers, contractors, office staff, and management
• Preparing complimentary services, such as snacks and drinks
• Accepting and delivering packages to residents and property staff
• Ensuring supplies are stocked and placing orders when needed
• Developing and implementing resident activities appropriate for the demographics of the property
• Assisting the maintenance team by processing work orders
• Following up on work orders to ensure they are completed timely and accurately
• Filing work orders when complete
• Inspecting buildings and grounds to ensure safety and cleanliness
• Alerting maintenance to items that need to be repaired
• Scheduling elevator usage for resident move-ins, move-outs, and deliveries (if applicable)
• Maintaining tracking logs for equipment rentals, dry cleaning services, and/or other services provided by the property
• Ensuring the business center is organized and equipment is working properly
• Developing and publishing property communication for residents
• Posting flyers and other important reminders in designated areas
• Communicating issues to managers or appropriate office staff member
• Preparing and practicing emergency plans
• Complying with all company policies, health and safety rules and regulations, and applicable laws
• Performing other duties as assigned

Benefits

• Medical, dental, vision, and mental health coverage options.
• Competitive pay plus basic life insurance and matching 401K contributions.
• Generous time-off plan includes 10 paid holidays including a community service day and your birthday.
• Mentoring.
• Professional development.
• Discounts.
• Tuition reimbursement.
• Robust recognition program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees