Resident Services Coordinator - Luma

MG Properties•San Diego, CA

6h•Onsite

About The Position

MG Properties, with over 30 years of experience in the acquisition, development, rehabilitation, and management of apartment communities across the Western United States, is a trusted partner in the property management industry. The company focuses on enriching lives through community buildings, philanthropy, and employee development. MG Properties is seeking a dynamic, customer service-oriented, and highly organized individual for the Resident Services Coordinator role at Luma Apartments in San Diego, CA. This position serves as the property's administrative representative, primarily responsible for fostering a positive resident experience through timely, informative communication. Key duties involve handling resident correspondence regarding lease questions, service requests, and sales inquiries, as well as coordinating various resident events. This includes managing email queries, communication queues, processing work orders when necessary, and planning monthly community events.

Requirements

Strong verbal and written English communication skills.
Excellent customer service skills.
Must have basic working knowledge in computer skills.
High reasoning ability. Able to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions and initiate appropriate courses of action.
Ability to plan, organize, and prioritize work.
Punctual and reliable.
Valid Driver’s License and proof of insurance.

Responsibilities

Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
Organize, prepare and distribute monthly property newsletter and events calendar, to include outside marketing and advertising.
Plan and oversee all resident events; quarterly, monthly and weekly.
Organizes and coordinates staff events.
Monitor budget and expenses.
Monitor activities at events to ensure orderly conduct.
Promotes positive, proactive resident relations, working to enhance the living experience of the resort.
Assists and performs Leasing Duties as needed.
Updates internet and magazine advertising as needed to maximize rental growth.
Remain current in all competitor functions, pricing and marketing programs in place.
Assists with all aspects of the Leasing Office as needed.
Oversees activities and enforces policies and rules regarding use of facilities.
Operates equipment provided in facilities (e.g. exercise equipment).
Answers phones to schedule use of facilities.
Abilities to handle emergency situations for incidents that may occur under your supervision and to notify the appropriate authority or emergency service (911 and property manager).
Accepts and inputs service requests.
Follows all safety procedures and notifies supervisor of safety hazards and any equipment failure.