Resident Services Coordinator (28596)

WESTMINSTER COMPANY•High Point, NC

5d•$16 - $18•Onsite

About The Position

Provides worthwhile benefits and programs that improve the lives of our residents. Also, will act as an advocate, facilitator, mediator and community provider.

Requirements

Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.

Nice To Haves

Preferred- two years of management experience – track record of handling customer service situations successfully.
Computer experience using spread sheet and word processing programs.

Responsibilities

Develop and Implement Anti-Drug Program
Includes crime watch, building captains, education and prevention activities, and an improvement of the relationship between the property and local law enforcement.
Networking
Network with community agencies, businesses, officials, educators, police and local churches to form partnerships that serve as a catalyst for bringing their services onto the site and surrounding community.
Become familiar with welfare reform as mandated by the State and Federal Governments to help prepare existing residents for these changes. Increase use of the Neighborhood Network Centers (NNC) using HUD’s framework as a guideline to increase employability and self-sufficiency.
Serve as a representative of the residents to ensure the inclusion of the site in city, town or county improvements and pertinent issues.
Coordinate efforts with existing staff to establish a Resident Council; provide or seek leadership training.
Serve as an advocate for residents by providing outreach and referral services, as needed. Advocacy services could include family counseling, budget planning, job preparation/placement services, nutritional or housekeeping consultation
Communication
Meet on a regular schedule with management to maintain effective communication; contribute to the site newsletter
Make educational programs available to the community, and bring in external resources, as needed.
Serve as a mediator when conflicts arise.
Keep residents informed of available services, activities, and programs.
Follow Westminster Company policies and procedures. Always be consistent when dealing with residents. Maintain confidentiality.
Submit required HUD and Corporate reports in a timely manner.
Work to mitigate resident issues with the resident, while acknowledging and understanding that the Site Property Manager is the enforcer of the lease and any rules and regulations that are part of the lease.