Resident Services Coordinator (83859)
About The Position
The Resident Services Coordinator is responsible for providing drop-in services, planning skill-building programming and social opportunities, and connecting residents to resources that support their stable housing. To this end, the Resident Services Coordinator participates in our collective effort to end and prevent homelessness. The Solaire Apartments Resident Services Coordinator is passionate about serving others and sees themself in a helping profession long term. They are pro-active and provide resources and skill-building opportunities that reflect the needs of our participants. They manage their time well and demonstrate strong organizational abilities. With the support of program leadership, the Resident Services Coordinator participates in our culture of learning and increases their knowledge of evidence-based practices over the course of their employment. Together, we model the values and principles of HomeFirst within the agency and broader community. HomeFirst is a diverse company in a diverse field, and the Resident Services Coordinator seeks to work with people from a variety of social and economic backgrounds. They are a highly collaborative member of our participant services team and enjoy a team-oriented work environment.
Requirements
- 1 year paid or volunteer experience in social work or related human services required
- Proficient in Microsoft Office suite
- Valid CA driver’s license and insurance, and reliable transportation, ability to be added onto agency insurance (required)
Nice To Haves
- Bachelor of Arts in Social Work (BASW) or related human services degree preferred, not required
Responsibilities
- Communicate and collaborate with residents to understand and respond to resource needs.
- Liaise with property management staff to build community programming that supports residents’ housing stability.
- Assist residents through drop-in services. This may include: o Providing connections to community resources for food, transportation, education, and other benefits o Tenant education o Information and referral o Crisis de-escalation o Safety planning, risk assessment and mandated reporting o Other direct services
- Plan on-site adult education, health and wellness, or skill-building classes and recreational activities for residents.
- Develop links with the local community by networking with service organizations, faith-based institutions, corporations, foundations, locally based community agencies, businesses, and schools.
- Prepare and distribute announcements and activity schedules to residents.
- Utilize the database provided by HomeFirst to track and report on our services.
- Maintain compliance with contract, agency, and licensing requirements.
- Achieve identified program and position deliverables.
- Adhere to task completion deadlines.
- Maintain thorough and accurate documentation of participant services in accordance with agency and contractual standards.
- Attend all job-related meetings, including program staff meetings and agency-wide meetings.
- Participate in Opportunities for learning and skill maintenance/development.
- Utilize supervision appropriately, maintaining open lines of communication and activity.
- Assist with other duties as assigned.
Benefits
- HomeFirst provides comprehensive benefits, including 100% employer-paid medical, dental, and vision coverage and additional wellness options like chiropractic care, mental health support, pet insurance, and an Employee Assistance Program.
- We offer a 401(k)-retirement plan with generous matching, life and disability insurance, flexible spending accounts, commuter benefits, and workers’ compensation.
- Employees enjoy 12 holidays, sick leave, and PTO starting at 15 days annually, increasing with tenure, plus 8 hours of civic engagement leave annually to volunteer.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
