Resident Services Coordinator

Brookfield Properties•Brooklyn, NY

12d•$19 - $26

About The Position

Overview: Coordinates general business office activities of an apartment community. Communicates with residents and families regarding questions or concerns and takes steps to resolve issues or refers them to appropriate employees. First point of contact with resident and provides high level of customer service. Plans, implements and promotes social and recreational programs for property residents. First point of contact with residents. Communicates with residents and families regarding questions or concerns and takes steps to resolve issues or refers them to appropriate employees. Prepares service requests, works closely with service contractors to ensure jobs are handled appropriately Maintains working knowledge of leasing policies and procedures and performs functions related to leasing and lease renewal. Ensures effective and appropriate implementation in accordance with Corporate Office and Fair Housing policies and procedures Maintains a working knowledge of company policies, applicable local, state, and Federal laws and regulations, affordable housing programs, and other applicable policies and procedures to ensure compliance while performing tasks Receives, logs and distributes packages to residents and obtains signature for package delivery Performs administrative functions including but not limited to answering and screening telephone calls, typing and proofreading materials, preparing routine correspondence, scheduling appointments, screening and distributing incoming mail, maintaining files and records, schedule meeting rooms and insuring deposits are paid and contracts are signed.

Requirements

High school diploma / GED
1 - 2 years of customer service and resident retention experience required

Nice To Haves

Degree in General Studies

Responsibilities

Coordinates general business office activities of an apartment community.
Communicates with residents and families regarding questions or concerns and takes steps to resolve issues or refers them to appropriate employees.
Plans, implements and promotes social and recreational programs for property residents.
Prepares service requests, works closely with service contractors to ensure jobs are handled appropriately
Maintains working knowledge of leasing policies and procedures and performs functions related to leasing and lease renewal.
Ensures effective and appropriate implementation in accordance with Corporate Office and Fair Housing policies and procedures
Maintains a working knowledge of company policies, applicable local, state, and Federal laws and regulations, affordable housing programs, and other applicable policies and procedures to ensure compliance while performing tasks
Receives, logs and distributes packages to residents and obtains signature for package delivery
Performs administrative functions including but not limited to answering and screening telephone calls, typing and proofreading materials, preparing routine correspondence, scheduling appointments, screening and distributing incoming mail, maintaining files and records, schedule meeting rooms and insuring deposits are paid and contracts are signed.