Resident Services Coordinator

Golub & Company•Atlanta, GA

13d•$40,000 - $43,680•Onsite

About The Position

Chicago-based Golub & Company LLC and its affiliates are active in key markets across the United States in real estate development, acquisitions, asset and property management, leasing and corporate real estate services. The Company has developed, owned or managed more than 50 million square feet of properties valued in excess of $20 billion since it was founded in 1960. We are seeking a Resident Services Coordinator to support management and leasing operations by implementing programs to address resident satisfaction at our newly developed luxury residential property, BRYKS, in Atlanta, GA. BRYKS is a premier luxury apartment community located in Atlanta’s desirable Upper Westside neighborhood. This exciting new development consists of 576 apartments, all of which feature high-end finishes and a unique amenity package. On-site employees at Golub’s residential assets are the face of the Company for our residents, providing high quality customer service and demonstrating Golub’s Shared Values in their interactions with current and prospective residents. Employees enjoy a comprehensive benefit offering that includes health insurance, paid time off and 401k with employer match – all within a fun and enjoyable culture centered around our Shared Values of innovation & creativity, relationships, value creation, flexibility, respect for our people and integrity.

Requirements

Bachelor's degree plus minimum 1-year related experience, or equivalent combination of education and experience.
Exceptional customer service experience is required.
Individual should have knowledge of Microsoft Office and Yardi software programs.
Regular weekend hours will be required.

Nice To Haves

Residential leasing experience with proven, exceptional closing skills preferred.

Responsibilities

Provides timely and professional responses to resident, prospect, and vendor issues and inquiries.
Route incoming phone calls and mail and answer correspondence as needed.
Assists in move-in / move-out process.
Supports the renewal process by preparing lease renewals and contacting residents to discuss renewal options.
Assists in use of monthly late notices, 5-Day Demand for Payments, Deposit Accounting, and other means of communication to collect past due rental balances.
Works with third-party provider and maintains certificates of insurance to ensure proper insurance for vendors and residents.
Coordinates resident events and sends out communication to residents.