Resident Services Coordinator

Urban Strategies, Inc. • Baltimore, MD

1d

About The Position

The Resident Services Coordinator (RSC) supports residents by facilitating access to economic, housing, and social resources through broad-based engagement strategies. This role prioritizes community-wide initiatives over individual assessments, empowering residents with tools, information, and structured programming to address their needs independently or in group settings.

Requirements

• High School Diploma and some college preferred.
• Experience in Microsoft Outlook and Microsoft Office software.
• Ability and commitment to handle privileged information in a professional and confidential manner.
• Availability to attend evening and weekend functions as required.
• Have a valid driver’s license and access to a vehicle for work purposes.
• Ability to function as a team player in both internal and external relationships and be an effective communication skills.

Responsibilities

• Outreach & Communication:
• Utilize mass communication tools such as SMS blasts, emails, and flyers to distribute information about services and events.
• Maintain digital and physical community bulletin boards with job postings, financial workshops, and support resources.
• Ensure resource accessibility through self-service platforms and informational materials.
• Themed Drop-In Hours & Resident Engagement:
• Organize themed drop-in hours (e.g., employment, financial literacy, tenant rights) where residents can seek assistance without prior appointments.
• Offer virtual access via Zoom or phone calls for residents unable to attend in person.
• Foster resident leadership by engaging community members in peer support roles and program facilitation.
• Programming & Events:
• Develop and implement weekly or bi-weekly workshops on topics relevant to community needs, such as budgeting, job readiness, and tenant advocacy.
• Coordinate large-scale events, including job fairs, free tax preparation, and legal aid sessions, in collaboration with local organizations.
• Adjust programming based on emerging trends and resident feedback.
• Community Feedback & Data Tracking:
• Collect and analyze community-wide surveys to gauge resident concerns and service needs.
• Maintain engagement logs tracking participation in workshops, referrals to services, and overall trends.
• Conduct quarterly reviews of program impact and adjust strategies accordingly.
• Prepare annual impact reports assessing resident engagement and program effectiveness.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED