Resident Services Coordinator
About The Position
Primarily responsible for delivering personalized customer service within an onâsite, midârise condominium community. Duties include assisting residents with requests and professionally de-escalating concerns, warmly greeting residents and guests, issuing keys to approved vendors, logging packages in and out, and coordinating a variety of services designed to enhance the overall resident experience and lifestyle. Part time shift: Mondays 3pm-7pm, Wednesdays 3pm-9pm, Thursdays 3pm-8pm and Fridays 3pm-8pm Position Responsibilities: Responsible for being the primary point of contact for the community through managing all phone calls, granting authorized access to the community gates and main lobby, greeting residents & visitors, providing community information, guidance on parking, log resident packages and assist residents with scheduling amenity reservations. Display a professional, dynamic, and customer-focused personality by networking and fostering relationships to provide exclusive assistance and services to the residents while ensuring adherence to the residential policies, regulations, and guidelines. Ability to manage and professionally de-escalate difficult situations. Research and manage delivery of news articles, events, and communications on the website, create and post residential communications as needed around the facility and/or at the front desk. Maintain and update resident’s contact information via BuildingLink onsite software. Perform and report daily community inspections of common areas for cleanliness and safety concerns; clean up accidental spills and disinfect area as needed. Other related duties as directed by management, Board of Directors and Committee members.
Requirements
- Excellent communication skills both verbal and written
- Ability to multitask while staying focused and detail oriented
- Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines
- Exceptional organization skills
- Ability to proficiently utilize computer programs and database systems, including Microsoft Office, BuildingLink as well as Geo phone app, internet and e-mail systems
- Ability to interact and work positively and effectively with residents and staff at all levels
- Ability to deal with customer service requests in a professional and timely manner
- Ability to work collaboratively and cooperatively within the department as well as with other departments
Responsibilities
- managing all phone calls
- granting authorized access to the community gates and main lobby
- greeting residents & visitors
- providing community information
- guidance on parking
- log resident packages
- assist residents with scheduling amenity reservations
- networking and fostering relationships to provide exclusive assistance and services to the residents while ensuring adherence to the residential policies, regulations, and guidelines
- manage and professionally de-escalate difficult situations
- research and manage delivery of news articles, events, and communications on the website
- create and post residential communications as needed around the facility and/or at the front desk
- maintain and update resident’s contact information via BuildingLink onsite software
- perform and report daily community inspections of common areas for cleanliness and safety concerns
- clean up accidental spills and disinfect area as needed
- related duties as directed by management, Board of Directors and Committee members
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
