Resident Services Coordinator

Auberge Resorts•Mountain Village, CO

8h•$25

About The Position

The Residence Services Coordinator plays a vital role in championing Auberge Resorts' mission and vision, ensuring the delivery of the highest quality owner and guest services to our residences. The coordinator is dedicated to fostering a positive work environment for all team members and upholding programs essential to the company culture. In this position, the individual is responsible for providing exemplary guest service to residents while offering support to the Director of Residence Services. This role will contribute to the overall homeowner customer service experience; our mission is to have Happy Homeowners! Must be passionate about top-notch customer service. This job requires going above and beyond multiple times daily in the deliverance of customer service; this is a high-touch service department.

Requirements

Strong verbal and written communication skills.
Working knowledge of Microsoft Software Programs to include Excel, Word, and PowerPoint.
Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required.
Professional appearance, good character, ability to work a flexible schedule, including weekends and holidays, according to department needs.

Responsibilities

Owner Reservations
Prepare Owner arrival reports and review arrivals amenity delivery and reservations for booking accuracy and housekeeping instructions and billing.
Conduct owner arrival inspections, coordinate owner deliveries and requested concierge services.
Assist Sotheby's real estate sales/transitions. Assist with coordinating contract documents to ensure all have been collected and filed for new owners.
Educate owners on the importance of maintaining their homes to the highest standards possible.
Responsible for all reservations, interior unit construction, VRBO reservations, pets, skis, bikes,property management repairs
Supportive Functions
Exhibits initiative, responsibility, follow up, and accountability.
Adheres to Auberge Resorts policies and procedures.
Interface with property financial and accounting teams to ensure budget controls and objectives are achieved.
Ensure ongoing alignment with brand standards related to services, amenities and facilities.
Ensure effective coordination of all residence management program services.
Enforce property safety standards.
Review and understand all residence governing documents and association budgets.
Coordinate necessary residence meetings with hotel operating teams and with residents.
Ensure residence operational coordination with property specific team members.
Perform other duties and handle projects as assigned by the Director of Residence Services.
Professionally represent the brand and property in the community and industry as well as with residential owners.
Be a leader and role model to all team members and the community