Resident Services Coordinator

New England Heritage Properties•Lowell, MA

About The Position

Heritage Properties, a leading real estate management company in Lowell, MA is seeking a talented Full Time Resident Services Coordinator to join our team. They will play a crucial role in ensuring and contributing to the overall satisfaction of our residents. In this position, you will have the opportunity to collaborate with a diverse team of professionals, including property managers, leasing agents and maintenance technicians. Since Heritage Properties was founded over 48 years ago, our approach to investment, development, and management has always remained true to our company’s mission statement- “We put people first.” We invest our time in to prioritizing residents, partners, staff, and the surrounding community to continually elevate our service, identify new opportunities, strengthen relationships, and improve our business model.

Requirements

Ability to communicate professionally and clearly with residents, colleagues, and contractors.
A willingness to contribute to a collaborative team environment.
Strong organizational, time management and communication skills.
Must be highly motivated and able to work both independently and as a team.
Ability to handle and manage time-sensitivity tasks.
Proficient in Microsoft Office and Excel.

Responsibilities

Handles all interactions regarding resident relations questions or concerns.
Enforce all items of the lease.
Handle all complaints & resolutions.
Acts as the primary liaison for resident communication, ensuring timely and professional distribution of building updates, notices, and community wide emails.
Responsible for all delinquency collection efforts.