Resident Services Coordinator- Chicago

Waterton • Chicago, IL

22h • Onsite

About The Position

As a Waterton Resident Services Coordinator, you will work with residents and respond to inquiries and concerns within the community, while providing exceptional customer service. The Resident Services Coordinator supports the Community Manager with the administrative, leasing, and customer service facets of the community’s operations to achieve occupancy and income goals. Waterton has grown from very humble beginnings with one phone and two desks to the successful, nationally recognized real estate investment and property management firm it is today. As Waterton has evolved and grown, one thing has remained constant - the drive to achieve results by exceeding expectations. For over 30 years Waterton remains passionate about delivering an incredible Resident Experience, which we believe is made possible by offering an extraordinary experience for our talented associates. We value performance that delivers experiences that exceed expectations, coupled with an unwavering commitment to Investor, Guest, and Resident service excellence. Overall, we are a collection of people who strive daily to “find the good and leave it better”.

Requirements

• Excellent customer service skills through respectful interactions and communications
• Ability to prioritize multiple tasks efficiently
• Strong problem-solving skills
• Ability to work well with others in a team environment
• High school diploma or equivalent
• Illinois Leasing Agent license required within 120 days of hire. If applicant does not have a valid Leasing Agent or Broker license, one must be successfully obtained within 120 days of hire to remain eligible for employment.

Nice To Haves

• A minimum of one-year of property management or customer service experience is a plus!

Responsibilities

• Build and maintain positive relationships with residents by addressing inquires, concerns and requests in a timely manner. Engage residents through ongoing programs and events designed to increase satisfaction and minimize turnover.
• Monitor service requests on behalf of residents. Coordinate with service team to ensure timely and accurate completion and escalate issues to the Community Manager.
• Work with the Property Accounts Specialist to oversee the lease renewal program and documentation process. Generate interest in the community by effectively answering questions, conducting tours, following up with prospective residents, and executing sales closing techniques successfully.
• Partner with the Property Accounts Specialist to manage move-outs, security deposits, refunds, and reimbursements in a timely manner.
• Coordinate with the Community Manager and Property Accounts Specialist to manage eviction processes, ensuring alignment with legal counsel to achieve desired results.

Benefits

• 12 weeks of paid parental leave
• Competitive hourly compensation and renewal bonuses
• Full suite of benefits including Medical, Dental, Life, Disability, and even pet insurance
• 401K + match
• Generous paid time off, volunteer time off, and paid holidays
• A commitment to life-long learning through learning plans that include internal and external trainings, as well as consideration for tuition reimbursement
• Commitment to job and career advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees