Resident Services Coordinator- Continuing Care- Part Time

Erickson Senior Living•Warminster, PA

2d•$27

About The Position

Responsible for providing social work services to the residents and family members of Continuing Care. This is part-time, 20 hour/week role working with primarily Long Term Care residents and their families. Person Centered Care Summary: The Continuing Care team is committed to serving residents in all aspects of their daily lives and assisting with the day to day functioning of the neighborhood. Members of the Continuing Care team will develop relationships with the residents and their families using a consistent caregiver approach; supporting the residents’ physical, spiritual, emotional and clinical needs and focusing on placing the residents first.

Requirements

Social Work Degree, or degree in related field, required
One to two years related experience and/or training in Long term care/assisted living strongly preferred with knowledge of geriatric population and dementia.
Proficiency with Microsoft Office including Word and Outlook
Must be able to read, write, understand and communicate in the English language.
Keyboard repetitive motion; walking, stooping, bending and standing.

Responsibilities

Completes psychosocial assessments, MDS and other required documentation in accordance with department policy, and State and Federal regulations.
Educates residents/family/staff about the importance of advance directives, and facilitates completion and management of such documents when needed.
Coordinates the Social Work function from admission through discharge, to include room changes, and transition planning when appropriate, in collaboration with staff.
Provides psychosocial support to residents and families with emphasis on new residents to ensure successful adjustment to a new environment.
Collaborates with Mental Health Providers and provides referrals as needed.
Participates in the care plan process by completing the following: partners with other team members to develop a care plan based on the resident’s preferences, psychosocial, and functional needs; prescribes psychosocial interventions for the team to follow; maintains a care conference schedule; and coordinates the interdisciplinary care plan meetings with family members.
Provides bereavement support to residents, family, and staff as appropriate.
Participates in functions/meetings relating to resident or family needs in Continuing Care.
Participates in support group activity and Resident and Family Councils as needed.
Maintains and protects the confidentiality of resident information at all times.
Monitors the psychosocial and medically related social service needs of residents routinely and completes all required documentation in the medical record.
Collaborates effectively with internal departments and all levels of personnel on a wide variety of resident issues and provides education to staff.
Maintain and protects the confidentiality of resident information at all times.
Performs all responsibilities with respect to resident’s rights.
Enhances professional skills through continuing education, community in-services and other professional activity.
Maintains working knowledge and ensures compliance of Federal, State and local regulations regarding long term care/assisted living/assisted care as well as professional standards and practice.
Practices all safety and loss prevention procedures, adheres to universal precautions and all infection control guidelines.
Attends required in-service, department and community meetings.
May be required to carry a beeper or cell phone during working hours and may rotate coverage during evenings, weekends and holidays.
Must be available some evenings, weekends and holidays to provide support and to assist with community events.
May be subject to call-backs during emergency conditions (e.g. severe weather, evacuation, post-disaster, etc.).
Performs other duties as required.
Proactively greets residents and visitors by name and with a smile; offers assistance if needed; asks residents and family members if they are satisfied with the care being provided and if they have any concerns or if they would like any additional service.
Recognizes others for providing exceptional customer service and follows-up on poor customer service.
Displays a courteous, positive attitude and professional demeanor even during difficult situations.
Identifies, investigates, and coordinates the resolution of grievances and customer service issues.
Collaborates with neighborhood members to resolve problems responsibly and facilitates decision-making at the level closest to the resident.
Smiles; is positive and has fun at work.