Resident Services Coordinator/Staffer

Great Lakes Mgmt Co•Minnetonka, MN

7h•Onsite

About The Position

The Resident Service Coordinator (RSC) is responsible for providing the highest degree of quality services to the residents and families. Responsibilities include promoting excellence in resident care through providing outreach and support to residents and families in collaboration with the nursing department. Being resourceful and knowledgeable with the evolving information on assisted living. Coordinating the resident care conferences with the nursing team. Responsible for assisting in the training of employees; completing staffing, scheduling and timekeeping review, employee recognition, engagement and assist with performance management by reporting all quality issues to the appropriate department director.

Requirements

Direct experience working in related senior area.
Ability to handle multiple priorities
Ability to delegate assignments to the appropriate individuals based on their skills, roles and interests
Possess written and verbal skills for effective communication and the ability to facilitate small group presentations
Competent in organizational, time management skills
Demonstrates good judgment, problem solving and decision making skills
Demonstration of proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) with the ability to learn new applications
Ability to work weekends, evenings and flexible hours, available for our customers at peak service delivery days and times

Nice To Haves

College degree
One (1) year supervisory and management experience including hiring staff, coaching, performance management daily operations supervision, discipline and counseling

Responsibilities

Partners with the Activities/ Life Enrichment staff to ensure a variety of appropriate and individualized activities are available throughout the day and evening and that Resident Assistants are actively involved and engaged with the residents through these activities.
Support Staffing operations including schedule, staffing calls and ensuring proper staffing for residents
Complete all reports and assessments for EW clients
Assist with EW screening and communicate effectively with County Case workers.
Verify County is updated regarding changes in resident’s status in collaboration with the nursing department.
Coordinate care conferences with families annually and as needed for changes in status.
Assist with campus staff schedule to ensure client’s needs are met.
Update focus residents for the campus and plan appropriate programing
Coordinate with activities appropriate programming and events
Oversee resident and community pet issues.
Mentor staff on appropriate interactions when working with difficult behaviors.
Follow-up on all non-nursing quality improvement issues/ Report all clinical quality improvement issues to clinical director or DON.
Oversee resident’s personal supplies (including incontinence products)
Oversee household items in cottages and order when needed
Partners with the nurse to ensure that the residents clinical needs are addressed report changes in condition and keep open communication with direct care staff.
Collaborates with the nursing team to ensure excellence in service delivery, safety, hydration and resident engagement in programming
Oversees planning for the family events and services at the Memory Care
Partners with Nursing and Dining Service Coordinator to ensure meeting individualized resident needs and preferences; participates in dining experience daily
Reviews, reads, notates and initials Daily log to document and learn about pertinent information and any resident’s physical and behavioral changes
Ensures that the community follows all federal, state and local laws and regulations and standards as it pertains to resident care and services
Strives for excellent quality care and service delivery
Coordinates with the nursing team, appropriate plans of action to correct identified deficiencies in compliance with Gentle Touch Health Initiatives expectations for regulatory compliance
Partners with leadership team to ensure and promote community is in compliance with OSHA, Safety and Risk Management policies.
Assist Campus Administrator with compliance with state laws.
Practices safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, MSDS (Material Safety Data Sheets) and Lockout Tag out procedures
Assists in the presentation and value of Gentle Touch Health Initiatives products and services for our residents, families and employees and targeted referral sources
Coordinates with the community team to achieve maximum staff economies and cross training when applicable
Understands the internal cost associated with all resident care programs
Monitoring and documenting any billing changes needed related to county payment or service credit.
Coordinate with the Director of Nursing the management of the department, including but not limited to: recruiting, hiring, training of new staff
Partners in the delivery and participation in training and self-study programs during the required timeframe
With the Director of Nursing develops a working knowledge of state regulations, ensures compliance through supervising and coaching employees
Completes employee staffing and scheduling according to operational and budgetary guidelines
Holds team accountable by corrective actions when necessary and documents and/or reports to appropriate department head.
Attends regular meetings as directed by the Campus Administrator
Keeps abreast of professional developments in the field by reading, attending conferences and training sessions
Completes all training required by the state or other regulating authorities including ongoing training per regulations