Resident Services Center Representative - Charter House
About The Position
Responsible for screening all visitors to Charter House and assist them in determining where they need to be as well as announce their arrival to the appropriate resident or staff contact. Denies access to unauthorized visitors and handles difficult situations arising from the denial including securing assistance if needed. Answers and directs all incoming telephone calls. Responsible for sorting all incoming mail, packages, and deliveries. Maintains inventory of wheelchairs & carts for residents and visitors. Provides information assistance to residents and visitors regarding Charter House, Mayo Clinic, and Rochester locations and services. Responds to all emergency situations (security, fire, weather, alarms, resident e-calls) by following established protocols. Performs administrative/clerical duties including but not limited to maintaining reference materials (telephone & resource lists), using pager system, printing/copying/mailing, and other support tasks for Charter House department programs and activities.
Requirements
- High school diploma or high school equivalent (GED)
- Proficiency on technical office equipment
- Clerical aptitude and understanding of office practices
- Strong customer service skills
- Good written and oral communication skills
- Ability to work independently
- Ability to multi-task, prioritize, problem-solve, and display good judgment
- Ability to maintain strict confidentiality
- Good human relations skills
- Adaptability/flexibility in a changing work environment
- Willingness to learn new things and continually upgrade skills
Nice To Haves
- Formal vocational training in a secretarial or computer training course
- Work experience in a clerical or secretarial position
Responsibilities
- Screening visitors and assisting them
- Answering and directing telephone calls
- Sorting mail, packages, and deliveries
- Maintaining inventory of wheelchairs & carts
- Providing information assistance
- Responding to emergency situations
- Performing administrative/clerical duties
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
