Resident Services Center Representative - Charter House
About The Position
Responsible for screening all visitors to Charter House and assist them in determining where they need to be as well as announce their arrival to the appropriate resident or staff contact. Denies access to unauthorized visitors and handles difficult situations arising from the denial including securing assistance if needed. Answers and directs all incoming telephone calls. Responsible for sorting all incoming mail, packages, and deliveries. Maintains inventory of wheelchairs & carts for residents and visitors. Provides information assistance to residents and visitors regarding Charter House, Mayo Clinic, and Rochester locations and services. Responds to all emergency situations (security, fire, weather, alarms, resident e-calls) by following established protocols. Performs administrative/clerical duties including but not limited to maintaining reference materials (telephone & resource lists), using pager system, printing/copying/mailing, and other support tasks for Charter House department programs and activities.
Responsibilities
- Screen visitors and assist them
- Announce visitor arrivals
- Deny access to unauthorized visitors
- Handle difficult situations
- Answer and direct phone calls
- Sort mail, packages, and deliveries
- Maintain inventory of wheelchairs & carts
- Provide information to residents and visitors
- Respond to emergency situations
- Perform administrative/clerical duties
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
