Resident Services Associate

PMP Management LLC • Los Angeles, CA

1d • Onsite

About The Position

PMP is seeking a motivated, detailed, communicative, and personable professional to join our team as Resident Services Associate / Concierge, The Century, Los Angeles, CA.

Property Management Professionals LLC. (PMP) is an industry-leading Association management firm providing extraordinary services to common interest developments throughout Southern California, Arizona, Utah and Texas. PMP delivers a boutique-style level of service only a local management partner can, with the depth and breadth of support and training only seen at much larger management firms.

PMP is one of the fastest-growing management firms in each of our respective submarkets, which provides our team members with a unique opportunity to develop and grow their careers. Our people-centric culture attracts and retains the industry’s top talent and has served as one of our competitive advantages, driving our growth and success over the past decade and a half.

PMP is looking for energetic, passionate, personable, and detail-oriented professionals to join our growing team. The right candidate will embrace change, celebrate innovation, and have an unwavering passion for providing extraordinary customer service to our valuable clients.

Position Description: This role involves consistent interaction with high-profile residents and guests, and includes Doorman responsibilities such as greeting, assisting, managing access, and maintaining a professional front-of-house presence.

Requirements

• 1–3 years of front-of-house, hospitality, or luxury residential experience
• Strong interpersonal and communication skills
• High level of discretion, emotional intelligence, and professional judgment
• Ability to remain on your feet and engaged for long periods
• Professional appearance and demeanor
• Bilingual a plus
• Experience in high-rise, high-profile residential settings preferred

Nice To Haves

• Experience in luxury residential, hotel, or high-end concierge environments
• A professional, polished demeanor and exceptional interpersonal skills
• Knowledge of upscale amenities, fine dining, shopping, and exclusive local attractions
• Ability to multitask in a fast-paced, high-expectation setting
• A hospitality-first mindset and commitment to personalized service

Responsibilities

• Greet and assist residents, guests, and vendors with warmth, attentiveness, and professionalism
• Monitor building access and maintain a welcoming and secure lobby area
• Coordinate deliveries and manage package handling with discretion and care
• Maintain a polished, professional appearance and serve as the “face” of the building
• Respond promptly and professionally to inquiries or service needs
• Collaborate with management and staff to support a luxury-level resident experience
• Uphold security and entry protocols at all times
• Stand for extended periods while maintaining an approachable and service-minded presence
• Be available for evening, weekend, or holiday shifts, if needed, as part of a full-service residential team

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees