Resident Services Assistant

Brookdale Senior Living•Fort Myers, FL

68d

About The Position

Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join us! You'll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life insurance and retirement plans are available and vary by employment status. The application window is anticipated to close within 30 days of the date of the posting. Responsible for overseeing the healthcare management of residents of the community. This person will also provide leadership in the handling of residents' concerns and/or complaints. This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

Requirements

High school diploma or General Education Degree (GED) is required.
Must have worked a minimum of one to two years with seniors and have business experience with financial responsibility.
Has a basic level of a skill and can follow written or verbal instructions.
Has basic technical skills to complete a few repetitive and well-defined duties.
Has a basic knowledge of the organization in order to answer basic questions.
Public speaking, computer, good telephone skills, diplomacy, and counseling (for residents and families).

Responsibilities

Handles resident complaints in a timely manner with diplomacy and efficiency, sometimes facilitating the work of other departments in resolutions.
Works closely with staff to coordinate programs for first-aid respondents.
Provides quality control at the community.
Follows the status of residents in their level of care.
Facilitates resident transitions, communicating with the resident and family members or other appointed designees.
Keeps accurate records of the status of residents pertaining to healthcare and costs in the Healthcare Utilization Report,
Assigns resident storage and parking.
Executes necessary documents upon release of condo/apartment.
Works with interior designer when appropriate to replace capital redecorating items.
Conducts bi-weekly healthcare meetings to discuss the concerns of the Healthcare Committee and the health status of residents.
Responds to the Resident Surveys in a timely manner. Views negative responses as an opportunity to establish a relationship with the resident and works with him/her to find a positive outcome to his/her concern(s).

Benefits

Medical, Dental, Vision insurance
401(k)
Associate assistance program
Employee discounts
Referral program
Early access to earned wages for hourly associates (outside of CA)
Optional voluntary benefits including ID theft protection and pet insurance
Paid Time Off
Paid holidays
Company provided life insurance
Adoption benefit
Disability (short and long term)
Flexible Spending Accounts
Health Savings Account
Optional life and dependent life insurance
Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan
Tuition reimbursement