Resident Services Advisor

Community Association Management•Charlotte, NC

About The Position

The Resident Services Advisor is the first point of contact for residents across the communities we manage. You’ll support them through multiple communication channels, address account questions, and ensure that every interaction reflects our commitment to clarity, professionalism, and service excellence.

Requirements

Minimum of 1 year of customer service experience in an office environment.
Excellent communication and active listening skills.
Ability to handle high call volumes and de-escalate concerns calmly and professionally.
Strong typing, organization, and time management skills.
Comfortable navigating multiple systems simultaneously.

Nice To Haves

Background in property management, HOA, legal, or real estate is a plus.

Responsibilities

Respond promptly and courteously to resident inquiries via phone, email, and chat.
Resolve resident concerns by researching account history, processing payments, and managing technical or policy-related questions.
Document all homeowner interactions and create support tickets for follow-up needs.
Assist with password resets, document navigation, and payment processing guidance.
Coordinate with internal teams to ensure timely issue resolution.
Assist closing attorneys with processes related to community transitions.
Provide consistent support in line with our service standards.