Resident Services Administrator

Capital Consultants Management Corporation•Las Vegas, NV

12d•Onsite

About The Position

Were CCMC, a community management company specializing in master-planned communities. Our vision of inspiring a resident-centric focus is brought to life by our core values: Integrity, Respect, Service and Community. About the Community: Bordering a preserve within acres of national monument land, this large-scale, highly-amenitized community includes trailheads to connect to the monument. The Resident Services Administrator reports to the Community Manager. The Resident Services Administrator is responsible for the clerical administration for the Community Association. Position is tasked with managing the front desk and seeing to the needs of all visitors and callers.

Requirements

have the ability to communicate effectively both orally and in writing
have excellent telephone manner, with a commitment to the highest customer service possible
have excellent organizational skills and be efficient in work ethic
be a multi-tasker and self-starter
be computer literate with knowledge of Microsoft programs, and other PC-based software
exercise independent judgment in carrying out instructions
have experience in homeowner association operations
attend meetings and community events, which may take place outside of normal business hours
be flexible and have a stable means of transportation
hold a valid state drivers license for the class of vehicle you are driving
maintain a clean motor vehicle report
hold current automobile insurance at statutory limits
notify Human Resources immediately regarding any change to your motor vehicle standing
Mobility: Ability to walk the grounds long distances in various weather conditions.
Lifting and Carrying: Occasionally lifting and carrying supplies or equipment up to 25 pounds.
Extended Sitting or Standing: Capability to sit or stand for extended periods during meetings or events.
Manual Dexterity: Skills in using technology, including computers and mobile devices.

Responsibilities

answer incoming calls and greet all persons arriving at the office
provide relevant information and direct requests or deliver accurate message appropriately
accept Association payments, process checks for immediate posting and assist membership with payment options/methods
operate and maintain office equipment to include printers, fax, copier, scanner, telephone and online services
prepare all outgoing mail or packages & use scales/ postage meters to affix postage, maintain sufficient postage
open, date stamp, log in, and appropriately disseminate all incoming mail and deliveries
update and maintain electronic lot files and other community documents
update community resident email address list and add to Constant Contact on a monthly basis
maintain a variety of association forms including welcome information
track inventory, maintain and order office supplies
ensure appropriate Homeowner Files, Documents and Accounting files are processed and stored for proper retention online or hard copy, as appropriate
participate in community events and meetings as needed
prepare and distribute periodic reports as assigned
track expenses, organize and process receipts for financial statement accruals
perform community lot audit

Benefits

Comprehensive benefits package including medical, dental, and vision
Wellness program
Flexible Spending Accounts
Company-matching 401k contributions
Paid time off for vacation, holidays, medical, and volunteering
Paid parental leave
Training and educational assistance
Support programs, including Employee Assistance Program and Calm Health
Optional benefits including short- and long-term disability, life insurance, and pet insurance
Most importantly, a caring team who is dedicated to your success!