Resident Service Engineer - Salt Lake City

Packsize

1d•$33 - $36•Onsite

About The Position

Packsize is redefining the way businesses and their customers use and experience packaging around the world. We build the technology, design the right solutions, and automate the processes that propel the industry forward. To us, packaging is much more than a box—it’s delivering what’s right for our customers, their customers, our people, and the planet. A Packsize Machine Technician will install, configure and maintain Packsize equipment solutions onsite at a designated customer’s facilities. They must be a creative problem solver with the ability to identify, analyze, maintain and repair complex mechanical equipment and answer difficult customer questions about product features. A Machine Technician will perform start-up testing and deliver customer training on product capabilities, features and general maintenance of the product. They will build and maintain a strong, trust-based customer relationship with their assigned customer(s) and will work closely with other supporting Packsize team members to provide exceptional customer service.

Requirements

Customer service focus
Knowledge of Windows platforms
Knowledge of and effective use of hand tools
Knowledge of mechanical platforms
Ability to work independently with little or no direct supervision
Basic Microsoft (Excel, Word) or Google Suite (Sheets, Docs) experience is helpful, but not required
Associates Degree, Vocational Training or equivalent experience
All work is performed at customer’s facilities
Available on-call
Overnight travel may be required, for initial and periodic training
Ability to travel by vehicle or airplane, domestically.

Nice To Haves

Bachelor's Degree in a related area preferred

Responsibilities

Scheduling tasks at a customer’s job sites
Troubleshooting issues, quickly and effectively, using technical drawings and documentation
Work cross-functionally with R&D, Software and Quality Engineering teams
Performing routine maintenance and emergency services as they arise
Analyze customer Key Performance Indicators (KPI's) to identify new or ongoing machine performance issues resulting in problem-solving and machine maintenance
Continuous learning, including the customer’s operational processes, packaging designs, technical specifications
Installation of Packsize solutions and training others to use and maintain it
Basic clerical and administrative duties, including timely reading and responding to emails, preparing and submitting expense reports, making travel arrangements, writing detailed technical reports, etc.
Responsively and productively communicate information and ideas with Packsize and customer’s personnel so they will understand. Must be able to exchange accurate information in these situations.
Adhere to all Packsize and customer’s safety requirements, and safety protocols related to exposed moving parts and electricity
Excellent work ethic and time management skills
Machine Operation Clearing jams, loading Z-fold, changing labels, changing bander paper and adding glue to the machine.