Resident Relations Specialist

AIR Communities•Bethesda, MD

2d•Onsite

About The Position

We are hiring Resident Relations Specialists to work onsite at our property in the Bethesda, MD area. Our Resident Relations Team Members pride themselves on the impeccable customer service and problem-solving techniques they provide to enhance the entire experience of current and future residents. The goals of Resident Relations Specialist will focus on resident retention and experience; managing the entire resident renewal process to maximize the number of renewals at your community. If you are an ambitious, problem-solving customer service and sales professional, who rises to a challenge and takes pride in providing great experience to consistently exceed your goals, we want you on our team! You will work at The Flats 8300, our 450+-unit community in the heart of Bethesda, MD, just a few miles from downtown DC.

Requirements

Strong customer service/ Retail/ Hospitality/ Restaurant or Sales background, with ability to consistently meet and exceed sales goals.
2 years customer service experience in a fast-paced service environment (ie, property management, hospitality, retail, restaurant etc.).
Ability to provide exceptional customer service to address the needs of current and future residents in a friendly and professional manner.
Flexible schedule with availability to work during our office hours (hours may include weekends and will vary based on community and season).
Reliable transportation.
Proficient in reading, writing, and speaking English.

Responsibilities

Respond to and manage resident complaints and/or service issues at the Shared Service Center and may coordinate with appropriate staff to address and resolve resident concerns.
Support residents during the move-out process, which may include notice to vacate and resident transfers.
Manage resident lease renewal process including finalizing renewal leases with the resident via phone and internet.
Monitors resident retention.
Assist residents with any need
Help residents pay their rent online
Complete move-in and move-out inspections
Register cars to park on-site
Register pets for existing residents
Assist with parcel pending (package deliveries)
Enter in service requests for residents
Answer questions regarding service requests
Assisting with Notice to Vacates and gather information for move-outs
Send communication to residents
Coordinate and plan resident functions
Responds to and manages resident complaints and/or service issues
Contact residents about policy violations

Benefits

401(k) plan with up to 6% employer match contribution.
Paid time off including vacation, sick time, and 14 holidays.
Medical, dental, vision, and life insurance options, HSA/FSA plans, short and long-term disability paid by the company.
25% Rent Discount at any AIR community (a rental application is required, and certain exclusions apply).
Paid parental leave of up to 16 weeks.
Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses.
15 hours of paid time annually for community service.
Commuter benefits and pet insurance.
Consumer discounts on various products and services.
Opportunities for ongoing professional development, leadership training, and career growth.