Resident Relations Associate (Res)

CIM Group, LP • Los Angeles, CA

1d • Onsite

About The Position

SKR Group is a vertically integrated real estate development and management platform with holdings mostly in the greater Los Angeles submarket. Their structure allows them to oversee every stage of the real estate lifecycle—from acquisition and development to operations and management—giving them the ability to create long-term value in the communities they serve. The goal is to create value for tenants and key stakeholders by working with the best in the industry. The Resident Relations Associate assists in the smooth operation of the property, addressing maintenance, leasing, finance, administration and overall customer satisfaction and retention. This role is responsible for customer service as it pertains to residents and serves as the liaison between the maintenance team and the residents.

Requirements

• High School Diploma required.
• Proficient in Microsoft Office, especially Excel and Word.
• Operate standard office equipment.
• Detail oriented, deadline driven and ability to manage multiple tasks.
• Ability to work independently and to proactively evaluate and address work opportunities within the area of responsibility.
• Ability to apply common-sense understanding to carry out instructions.
• Ability to solve practical problems.
• Ability to communicate effectively, both written and verbal.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence and/or reports.

Nice To Haves

• Prior experience in residential real estate preferred.
• Experience in Yardi or comparable software a plus.

Responsibilities

• Assist the Property Manager in addressing the needs of the property and its residents.
• Addresses resident complaints and maintenance requests.
• Scheduling appointments for repairs and for meetings with residents.
• Prepares correspondence and notices.
• Prepares paperwork with respect to resident accounts.
• Responsible for follow up with residents to guarantee the work orders are being done correctly and expeditiously.
• Assisting with rent increases, late payments/collections, evictions and the move-in/out process.
• Maintain files for residents, lease applications, deposits, etc., and assist in leasing when needed.
• Such other tasks or assignments as may be required by management.

Benefits

• A variety of Medical, dental, and vision benefits plans
• Health Savings Account with a generous employer contribution
• Company paid life & disability insurance
• 401(k) savings plan, with company match
• Paid time off, including: vacation days, 9 designated holidays, and sick time
• Eligible to participate in SKR's variable compensation program (e.g. commission).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees