Resident Relations Associate (RRA)

Home365•Phoenix, AZ

36d•Onsite

About The Position

Home365 is a technology-driven company headquartered in Las Vegas, with deep roots in Silicon Valley. Following a successful Series B funding round, we are backed by some of the most respected Venture Capitalist and Corporate Venture Capitalist firms. Leveraging cutting-edge technology, Home365 is revolutionizing real estate investing, making it profitable, predictable, and truly passive for investors. Our innovative platform simplifies property management and investment, offering a smarter, hassle-free way to grow wealth through real estate. The Resident Relations Associate (RRA) is responsible for handling resident inquiries, emergency communications, and ensuring seamless property leasing transitions. The RRA proactively manages tenant relationships, responds to emergency calls and tickets, coordinates leasing activities, and maintains accurate documentation and compliance throughout the vacancy process. This role is based out of our Phoenix, AZ office.

Requirements

Prior experience in resident relations, property management, or leasing coordination.
Strong customer service, communication, and emergency response skills.
Proficiency with property management software and task tracking platforms.

Nice To Haves

Familiarity with leasing processes and regulatory compliance.
Experience managing vendor or real estate agent relationships.

Responsibilities

Manage property vacancy workflow from initial availability through tenant move-in.
Verify and maintain accurate property details including lockbox/codes, marketing photos, advertised rent, security deposits, and pet policies.
Initiate and oversee leasing assignments, tracking progress and ensuring Leasing Agents provide consistent weekly updates.
Coordinate communication and documentation with Real Estate Agents (REAs) regarding prospective tenants, including application processing and approval.
Update internal systems accurately and promptly, reflecting the current status throughout each stage of the vacancy and leasing process.
Facilitate lease agreements and related tenant documentation, ensuring timely completion and compliance.
Confirm tenant move-in and finalize associated leasing tasks, including agent compensation.
Record important interactions and insights in the "Notes" and "Notices" sections of the Tenant Card.
Ensure clear documentation for internal visibility and improved service delivery.
Answer inbound emergency calls promptly and ensure timely responses for resident and property safety.
Assist residents with submitting emergency maintenance requests and escalate appropriately.