Resident Relations Specialist

CORNERSTONE APARTMENT SERVICES INC • Denver, CO

8d • $22 - $24 • Onsite

About The Position

Serve as the primary point of contact for walk-ins, assisting with key pickups, rent payments, vendor check-ins, and addressing resident inquiries or concerns. Manage multi-line phone calls, including answering, transferring, and following up on voicemails. Troubleshoot resident portal issues and assist with submitting work orders while inputting requests on behalf of residents as needed. Coordinate and track key pickups with accounting and maintenance teams. Respond to rental verifications promptly. Handle incoming mail and distribute important documents, such as checks, invoices, and correspondence. Maintain office organization by restocking supplies, managing files, and keeping the workspace clean and efficient. Open and close the office daily, ensuring the front desk and communal areas are organized and stocked with business cards and literature. Dispatch and manage emergency work orders when required. Provide exceptional customer service by addressing prospect inquiries about leasing, lease terms, and application processes. Guide prospective residents through the application process and online portal navigation. Schedule property tours for field agents based on incoming calls and online tour requests. Assist with leasing and marketing functions, including follow-ups and outreach efforts. Keep marketing materials updated to reflect current availability. Collaborate and communicate effectively with all departments to ensure seamless operations. Perform additional duties as assigned.

Requirements

• Experience with CRM software (strongly preferred).
• Proficiency with Yardi, Funnel, RentCafe, WordPress, and Teams (preferred but not required).
• Strong customer service and communication skills.
• Highly organized with the ability to multitask in a fast-paced environment.
• Solution-oriented thinker who can work independently and proactively.

Nice To Haves

• Spanish proficiency is a plus but not required.

Responsibilities

• Serve as the primary point of contact for walk-ins, assisting with key pickups, rent payments, vendor check-ins, and addressing resident inquiries or concerns.
• Manage multi-line phone calls, including answering, transferring, and following up on voicemails.
• Troubleshoot resident portal issues and assist with submitting work orders while inputting requests on behalf of residents as needed.
• Coordinate and track key pickups with accounting and maintenance teams.
• Respond to rental verifications promptly.
• Handle incoming mail and distribute important documents, such as checks, invoices, and correspondence.
• Maintain office organization by restocking supplies, managing files, and keeping the workspace clean and efficient.
• Open and close the office daily, ensuring the front desk and communal areas are organized and stocked with business cards and literature.
• Dispatch and manage emergency work orders when required.
• Provide exceptional customer service by addressing prospect inquiries about leasing, lease terms, and application processes.
• Guide prospective residents through the application process and online portal navigation.
• Schedule property tours for field agents based on incoming calls and online tour requests.
• Assist with leasing and marketing functions, including follow-ups and outreach efforts.
• Keep marketing materials updated to reflect current availability.
• Collaborate and communicate effectively with all departments to ensure seamless operations.
• Perform additional duties as assigned.

Benefits

• $22.00-$24.00 hourly
• 2 weeks of Paid Time Off to start, earned on an accrual basis, Sick Pay, Parental leave
• 9 Paid Holidays, including your birthday
• 401k - 100% vested after 90 days, up to a 4% match of gross salary
• Medical, Dental, Vision (90% paid by Cornerstone), Accident, Critical Illness, Hospital, and Life Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED