RESIDENT REGIONAL MANAGER

Compass Group•San Diego, CA

4d•$130,000 - $150,000

About The Position

ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate Sustaining Partner of the International Facility Management Association (IFMA), and a Platinum Corporate Member of the Association of Energy Engineers (AEE). ESFM self-performs 80% of all FM services provided to clients. Our portfolio of solution categories includes Facilities Maintenance & Engineering, ESG Programming, Laboratory Support Services, Janitorial & Industrial Cleaning, Landscaping & Grounds Management, Workplace Solutions and Managed Services. This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. ESFM’s clients include many household names from the life sciences, technology, oil & gas and manufacturing markets. This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email [email protected]. Job SummaryWorking as a Resident Regional Manager, you are responsible for multiple janitorial accounts. You are responsible for managing client relations, along with ensuring that the janitorial services offered to the customers are of superior quality.

Requirements

Five+ years supervisory experience in +with high customer/client contact required.
Experience managing multiple +accounts.
Budgeting, forecasting, sales experience preferred.
Ability to communicate effectively in written format and oral presentations.
Ability to multi-task and establish priorities.
Ability to maintain organization in a changing environment.
Exhibit initiative, responsibility, flexibility, and leadership
Possess a thorough knowledge of contract administration and office procedures.
Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook.

Responsibilities

Develops financial forecasts and balance programs and resources for multiple janitorial accounts within the region.
Develops a business plan and budget for the region.
Controls overhead expenses within the region.
Responsible for attainment of financial goals for the region.
Reviews and analyzes financial statements, weekly operating reports, and other financial results.
Recommends and manages capital requirements to maximize financial returns.
Actively involved with sales survey pricing of business.
Monitors future contract financial reviews and updates.
Responsible for productivity and staffing that is appropriate to the regional and divisional goals.
Monitors period analysis and initiate action plans as necessary.
Maintains and supports client satisfaction at a level that ensures account retention.
Maintains an active stewardship program at multiple levels within the region.
Administers required client/customer surveys (and other feedback instruments) and responds in a timely and effective manner.
Promotes client awareness of program alternatives and the availability of corporate resources.
Monitors and ensures compliance with the provisions of client contracts.
Assists in customizing programs to meet each account's unique needs as required.
Performs other duties as assigned.