RESIDENT ONBOARDING SPC

GHP Management Corporation•Los Angeles, CA

13d•$20 - $21•Onsite

About The Position

As the Resident Onboarding Specialist, you will play a crucial role at GHP. You will serve as the first point of contact for all future residents after the signed lease agreement. As a successful Resident Onboarding Specialist, you will demonstrate a professional and friendly personality, with an uncompromising desire to deliver an exceptional move-in experience. REPORTS TO: Client Operations Manager HOW YOU WILL CONTRIBUTE: CUSTOMER SERVICE Move-In Process: Review detailed unit status reports daily to confirm the status of units. Work with the Leasing Administration team to ensure all completed files are ready for the move-in process and ready to schedule. Inspect move-in ready apartments and confirm condition, placing resident move-in gifts at that time, if available. Contact future resident(s) to confirm move-in and schedule the move-in process. On the move-in day, collect move-in funds, renters’ insurance and perform a move-in inspection. Obtain necessary copies of documents, keys, parking tags, and key fobs for scheduled move-in. Move-In packets should be ready and prepared before the resident’s move-in date. On move-in day, travel to meet the resident(s) at the assigned property to perform the move-in process. Identify long-standing vacant units and set up mini models weekly. Encourage residents to share their move-in experience through various review platforms and move-in surveys. Operations: Contributes to the cleanliness and maintenance of each unit by walking, inspecting, and reporting to the Service Team any areas that need to be spiffed. Maintain thorough knowledge of specifications and community policies. Communicate closely with the Resident Services team and provide the resident with a warm department handoff. Additional job duties and responsibilities as assigned. QualificationsYOU HAVE: Desire to deliver an exceptional resident and colleague experience in a fast-paced, high-energy environment Personable, positive, team-oriented mindset Ability to multitask, work independently, and manage assigned requests and priorities High school diploma or equivalent experience General computer skills required Must pass background and drug test screening. Must have a valid California driver’s license & car insurance Must have a personal vehicle for business use Physical Requirements: Frequently move/traverse, ascend/descend stairs in/around apartment homes and community. Constantly positions self to bend, stoop, reach, and lift. Occasionally lift/move/carry up to 25 lbs. with/without assistance. Frequently lift/move/carry 10 lbs. Constantly communicate, converse, and exchange information with coworkers, vendors, residents, and visitors Ability to remain in a stationary position for extended periods of time. Ability to observe details at close range (within a few feet of the observer). Constantly operates the computer, 10-key, and other office productivity machinery. Constantly works in low to moderate noise levels. Constantly works in outdoor weather conditions. Ability to travel to assigned properties with a personal vehicle daily. Regular and physical attendance is required. Cognitive Or Mental Requirements: Reading Writing Ability to communicate clearly; Ability to deal with complex issues; and Attention to detail. Eligibility Requirements: Must have unrestricted work authorization to work in the United States; and Must be willing to submit to a background investigation. The duties and responsibilities described are not a comprehensive list and additional tasks will be assigned. Salary Range: $20-$21 per hour, DOE. Eligible for: Commissions, Overtime, Wardrobe Allowance Benefits: Fully paid medical insurance available to employees along with dental, vision. Other benefits include: flexible spending account, Life/AD&D, Employee Assistance Program, TicketsAtWork. There is also free onsite parking.

Requirements

Desire to deliver an exceptional resident and colleague experience in a fast-paced, high-energy environment
Personable, positive, team-oriented mindset
Ability to multitask, work independently, and manage assigned requests and priorities
High school diploma or equivalent experience
General computer skills required
Must pass background and drug test screening.
Must have a valid California driver’s license & car insurance
Must have a personal vehicle for business use
Must have unrestricted work authorization to work in the United States
Must be willing to submit to a background investigation.
Reading
Writing
Ability to communicate clearly
Ability to deal with complex issues
Attention to detail

Responsibilities

Review detailed unit status reports daily to confirm the status of units.
Work with the Leasing Administration team to ensure all completed files are ready for the move-in process and ready to schedule.
Inspect move-in ready apartments and confirm condition, placing resident move-in gifts at that time, if available.
Contact future resident(s) to confirm move-in and schedule the move-in process.
On the move-in day, collect move-in funds, renters’ insurance and perform a move-in inspection.
Obtain necessary copies of documents, keys, parking tags, and key fobs for scheduled move-in.
Move-In packets should be ready and prepared before the resident’s move-in date.
On move-in day, travel to meet the resident(s) at the assigned property to perform the move-in process.
Identify long-standing vacant units and set up mini models weekly.
Encourage residents to share their move-in experience through various review platforms and move-in surveys.
Contributes to the cleanliness and maintenance of each unit by walking, inspecting, and reporting to the Service Team any areas that need to be spiffed.
Maintain thorough knowledge of specifications and community policies.
Communicate closely with the Resident Services team and provide the resident with a warm department handoff.
Additional job duties and responsibilities as assigned.