Resident Monitor

Upward Bound House • Los Angeles, CA

22h

About The Position

Upward Bound House (UBH) is dedicated to ending the cycle of intergenerational family homelessness. We compassionately provide a continuum of services ranging from crisis housing to permanent housing and homelessness prevention. With over 30 years of experience in family homelessness, UBH is a leading services provider, contributing to and advocating for lasting solutions to end family homelessness. Our diverse team is passionate about our mission. UBH provides a fast-paced environment that values empowerment, collaboration, diversity, relationships, efficiency and communication. UBH provides a supportive, caring and merit-based environment for team members and is vested in their growth and development. We seek employees who are passionate about serving and making a difference in the lives of others. Position Summary The Resident Site Monitor provides a safe, supportive, and home-like environment for program participants. This role focuses on assisting clients with daily living, maintaining cleanliness and order, enforcing program rules, and ensuring the facility meets all health and safety standards. The Site Monitor helps participants adapt to community living while treating all clients with respect, compassion, and cultural sensitivity.

Requirements

• High school diploma or GED (some college preferred).
• Experience working in residential, shelter, or community living environments strongly preferred.
• Strong interpersonal, communication, and problem-solving skills.
• Ability to remain calm and professional in emergencies or challenging situations.
• Comfortable assisting with light cleaning, organizing, and maintaining shared spaces.
• Familiarity with safety/security procedures and enforcing program rules.
• Computer literacy for logging and reporting.
• Valid California driver’s license and automobile insurance.

Responsibilities

• Support residents in maintaining a clean, safe, and comfortable living environment (light cleaning, assisting with chores, setting up and tidying shared spaces).
• Ensure residents follow program rules, including curfew and community living guidelines.
• Conduct regular room checks for cleanliness, safety, and compliance with health inspections.
• Monitor the site, authorizing entry/exit and ensuring only permitted individuals access the facility.
• Respond to resident needs and crisis situations with professionalism, including conflict resolution, de-escalation, or contacting emergency services when necessary.
• Complete regular safety walk-throughs and maintain accurate daily logs and incident reports.
• Participate in shift changes by clearly communicating important updates to staff.
• Provide respectful, culturally competent support to all residents while fostering a sense of dignity and stability.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED