Resident Manager - Market Rate
About The Position
At The Douglaston Companies, collaboration is at the heart of everything we do. We believe that great ideas come from working together, sharing perspectives, and supporting one another to achieve common goals. We’re excited to announce an opportunity for a Resident Manager to join our dynamic team. Why Choose The Douglaston Companies? Continuous Learning and Development: Your growth matters to us. We offer ongoing professional development through in-person and virtual training programs designed to sharpen your skills and help you thrive. Community Commitment: We don’t just build properties—we build communities. Our team actively gives back, creating meaningful impact and building a better tomorrow, together. Career Advancement: This isn’t just a job, it’s a career. We invest in your personal and professional growth because we know that when our people succeed, we all succeed.
Requirements
- 3-5 years Superintendent experience in a rental building
- Experience with repairs, maintenance, mechanicals.
- Must be able to effectively communicate and interface with all levels of management, residents, vendors, leasing, accounting and collection departments.
- Able to communicate thru emails Word and Excel programs.
- Must be able to create and analyze budgets and quarterly management reports.
- Must have excellent organizational skills.
- Strong leadership with a proactive approach to problem solving, required.
- Customer Service oriented with the ability to keep calm in stressful situations.
- Must be able to respond quickly to Emergencies such as Gas, Fire and Flood.
Nice To Haves
- Working knowledge of city, state and federal programs and regulations. (not critical)
- Experience with Paycom, Yardi and HappyCo
- Standpipe, Sprinkler or FACP licenses is a plus
- Bilingual is a plus.
Responsibilities
- Supervise building staff members including, assigning work, coaching and developing staff, hiring and disciplinary actions.
- Diagnose and repair problems in such areas as HVAC, electrical, plumbing, major appliances, carpentry, emergency systems, flooring, hardware accessories, masonry, painting, water features, and waste management systems.
- Collaborate with property management and fellow maintenance team members to coordinate repairs, maintenance schedules and unit turns.
- Conduct regular inspections to identify potential safety hazards and promptly address them. Ensure compliance with safety regulations and report any concerns to the Property Manager.
- Inspect property mechanical systems daily; immediately address safety issues with management.
- Provide excellent customer service to residents, addressing their maintenance needs with a friendly and approachable attitude. Be a responsive and reliable point of contact for all maintenance inquiries.
- Assist in the preparation of staff work and preventive maintenance schedules, daily rounds, as well as maintaining an inventory of supplies and tools sufficient for providing the appropriate level of service.
- Conduct routine preventative maintenance activities in partnership with supervisor
- Maintain workplace safety policies and standards
- Perform or schedule move-out inspections for vacating tenants.
- Inspect property mechanical systems and grounds; immediately address safety issues with management.
- Work with Property Manager on various reports, such as incident and management reports.
- Collaborate with construction and development departments.
- Submit Daily Recaps to Upper Management
- Perform other duties as assigned by management.
Benefits
- Health benefits package including medical, dental & vision plans
- Financial wellness perks to set you up for success - such as 401(k), FSA & HSA, employer-paid life insurance (basic- with option to purchase more); paid leave & disability programs.
- Pet insurance for our furry family
- Mental health resources, such as counseling, are available to our team members
- Time off- Paid Vacation time, Paid Holidays, Paid Sick days
- Employee Referral Program
- Tuition & certification Reimbursement
- Hybrid work schedule with 4 days in office and 1 day remote (subject to your work location and role).
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
11-50 employees
