Resident Maintenance Senior AGV/LGV Technician

KPI Solutions•Lancaster, PA

About The Position

The Resident Maintenance Senior AGV/LGV Technician will coordinate and work with leadership to schedule corrective and reactive maintenance services on equipment in their shift. They partner with site teams for troubleshooting issues concerning the operation of the equipment, Electrical/Mechanical systems, and partner with the customer for incident management on their specific shift. This individual will also conduct training in the equipment operation and associated systems to both LTS RM techs as well as the customer at times. The RM Senior AGV/LGV Technician provides customer support, ensures maximum equipment uptime, and provides excellence in customer service. Coordinate and schedule corrective and reactive maintenance on assets using the Computerized Maintenance Management System (CMMS) and as required ensure completion of work orders that are transferred from other shift leadership teams. Responsible for accuracy in work management, reporting, and logs for equipment and training. Troubleshooting, Maintenance, and Repairs for LGV/AGV systems and vehicles within the facility and work with partners and vendors to accomplish these tasks. Utilizing the customer’s Parts support team for replacement parts, organize all necessary parts needed to make repairs to the assets as well as the return of any defective parts required by the OEM. Assist with requests for information pertaining to any systems managed by KPI. Assist with in-depth troubleshooting of complex issues concerning the operation of the systems, and communications with the other material handling systems. Perform root-cause analysis on asset failures with end goal to prevent reoccurrence. Prepare RCA documentation for review by the customer and KPI Leadership. Conduct training on general safety, support, recovery, and maintenance of assets as well as communications associated with the systems, partnering with internal organizations as well as the customer. Collaborate with the internal leadership teams on metric reporting that is provided to the customer on the statuses of the equipment. Ability and willingness to work on-call hours, including weekend, night, and holiday work. Ability to lift, lower, and carry objects up to 50 lbs., work from heights, climb ladders, and work in confined spaces. Work requires correctable vision, the ability to identify and distinguish colors, depth perception, eye-hand coordination, and manual dexterity. Must have a valid driver’s license and safe driving record

Requirements

SAFETY FIRST: Practice safe work habits and abide by all safety rules per KPI, the customer, OSHA, and OEM.
Vocational school, related military experience, or job experience equivalent accepted.
2-5 years’ experience in at least 4 of the following areas: Ø Software Development, and troubleshooting preferably logistics related Ø Controls Development, and troubleshooting preferably on conveyor or similar equipment Ø AMR, AGV, SDV installation, configuration, and service Ø Mechanical installation and integration, preferably on high automation projects Ø Client service and troubleshooting Ø Team Leadership Ø Parts management Ø Project Management
Clear and effective communication style that builds client's trust and satisfaction.
Ability to read blueprints, schematics and wiring diagrams to extract necessary technical information.
Exceptional interpersonal skills (client service skills) and communication skills.
PC Computer software and hardware literate and Basic computer networking skills.
Must be a self-starter, well organized, and be able to work independently without on-site supervision.
Involves frequent contact with employees, customers, and the management teams.
Work involves frequent changes in activities and priorities.
Ability and willingness to work on-call hours, including weekend, night, and holiday work.
Ability to lift, lower, and carry objects up to 50 lbs., work from heights, climb ladders, and work in confined spaces.
Work requires correctable vision, the ability to identify and distinguish colors, depth perception, eye-hand coordination, and manual dexterity.
Must have a valid driver’s license and safe driving record

Responsibilities

Coordinate and schedule corrective and reactive maintenance on assets using the Computerized Maintenance Management System (CMMS)
Responsible for accuracy in work management, reporting, and logs for equipment and training
Troubleshooting, Maintenance, and Repairs for LGV/AGV systems and vehicles within the facility and work with partners and vendors to accomplish these tasks
Utilizing the customer’s Parts support team for replacement parts, organize all necessary parts needed to make repairs to the assets as well as the return of any defective parts required by the OEM
Assist with requests for information pertaining to any systems managed by KPI
Assist with in-depth troubleshooting of complex issues concerning the operation of the systems, and communications with the other material handling systems
Perform root-cause analysis on asset failures with end goal to prevent reoccurrence
Prepare RCA documentation for review by the customer and KPI Leadership
Conduct training on general safety, support, recovery, and maintenance of assets as well as communications associated with the systems, partnering with internal organizations as well as the customer
Collaborate with the internal leadership teams on metric reporting that is provided to the customer on the statuses of the equipment